You can request assistance when visiting a new city by train through Passenger Assistance.
Travelling somewhere unfamiliar can involve extra planning. You may not know the station layout, where to exit, how busy it will be or what facilities are available.
Passenger Assistance can help you request support before your journey.
Planning a journey to a new city
Before travelling, it can help to check your route, train times and arrival station.
You may also want to check whether your journey involves changing trains.
If you would like support, you can request assistance through the Passenger Assistance app or website.
What support can you request?
You can request help finding the right platform, moving through the station, changing trains or getting on and off the train.
You can also ask for clear information from staff or support when you arrive.
Add notes in your own words to explain what would help.
Using Ask PA
Ask PA can help you check station accessibility information before or during your journey.
You can use it to ask about lifts, accessible toilets, waiting rooms and other station information.
Do I have to request assistance?
No.
Passenger Assistance does not replace Turn Up and Go.
Some people plan ahead. Some people travel spontaneously. All of these choices are valid.
Start using Passenger Assistance
To request assistance for your next train journey, visit passengerassistance.com or download the Passenger Assistance app.