How to request assistance when travelling to a concert by train

Musicians performing on stage at a festival

You can request assistance when travelling to a concert by train through Passenger Assistance.

Concert days can make stations and trains busier, especially before and after the event. There may be crowds, queues and late travel times.

Passenger Assistance can help you request support before your journey.

Read more how to use the Passenger Assistance app to request assistance here.

Planning your concert journey

Before you travel, check your train times and return options.

It can also help to check which station is closest to the venue and whether your journey involves changes.

If you would like support, you can request assistance through the Passenger Assistance app or website.

What support can you request?

Phone displaying the ‘Journey Assistance’ page in the Passenger Assistance app. On-screen text reads: “Choose the support you need. Select the help you need and add notes for staff if you want to.”
Choose the support you need

You can request help getting through the station, finding the right platform, changing trains or getting on and off the train.

You can also add notes in your own words.

This helps staff understand what support has been requested before you arrive.

Using Ask PA

A person using Ask PA on WhatsApp to manage a Passenger Assistance request.
Ask PA can be used before travelling to check information and manage assistance requests.

Ask PA is the Passenger Assistance WhatsApp service.

You can use Ask PA to check station accessibility information, manage your assistance request and get updates on the go.

Travelling your way

You do not have to request assistance before travelling.

Passenger Assistance does not replace Turn Up and Go.

It is simply another option if planning ahead helps you feel more confident.

Start using Passenger Assistance

To request assistance for your concert journey, visit passengerassistance.com or download the Passenger Assistance app.