What is Passenger Assistance?
We’ve created an app that takes the time and fuss out of requesting assistance when you want to travel.
In just a few clicks you can request to book assistance, so every rail journey you take is as stress-free as possible. Our trusted technology means you can let station staff know your exact accessibility needs. Independence and flexibility has never been easier.
How it works
1. Download the Passenger Assistance app
Simply download the app onto your smartphone to begin your fuss-free travel experience. Our app has been designed in consultation with those who have accessibility needs and is suitable for screen-readers. The app is available on iOS and android smartphones.
2. Setup your profile
Whether you’re a wheelchair user, have an assistance dog or live with a non-visible impairment, simply fill in your profile and provide as much information as you’d like - you are in control of your profile. Whatever your accessibility needs, there’s a space for it all to be listed here.Watch video
3. Tell us about your journey
Let us know where you’ll be travelling to and from, on what day and at which time, so station staff have all the details they need to make your journey run smoothlyWatch video
4. Assistance sorted
Send your request to book assistance on the app and this will be sent directly to the train operator, who will arrange assistance for you. We will tell you when your booking is confirmed. Then, all you have to do is book your ticket and you’re on your way.
In collaboration with
Latest news & blogs
4 April 2021
The Passenger Assistance Story (so far)
Back in 2017, our founder Jay Shen had the idea to make transport a more equal place. He wanted to democratise it and ensure transport operators were more aligned to their passenger’s needs, so he created Transreport.
4 April 2021
Meet the Accessibility Panel
The accessibility panel, which is made up of people with a diverse range of accessibility needs, have been instrumental in shaping the way the app works today. Find out more about these awesome people.
10 May 2021
We want to make sure you get the best experience when you use the Passenger Assistance app, so we've put all the information you need all in one handy place. Here you'll find answers to the questions you may have, so you can feel confident when you want to travel.
26 May 2021
Disabled travellers promised better journeys
UK startup Transreport has developed an app to improve train journeys for disabled people on behalf of the Rail Delivery Group (RDG), which oversees the running of the UK’s railways.
8 June 2021
I do not feel safe navigating the streets
I welcome the newly launched Passenger Assistance App, which allows those travelling with an impairment to repeatedly book journeys without entering their details every time.
24 June 2021
App alleviates travel misery for disabled passengers
Transreport has sought to move the rail industry away from a 1990s style email-based system onto a more streamlined, modern and responsive footing using smart technology.
What our customers say
“The Transreport team are genuinely passionate about using technology to give disabled transport users better experiences. Disabled passengers have been meaningfully involved at every stage of the app’s development. The team listen, ask insightful questions and use their expertise to give the transport sector the tools they need to deliver quality customer service to us.”
Accessibility and Inclusion Specialist and Trainer
“Passenger Assistance is revolutionary in the way it has enabled disabled passengers to travel with more confidence, spontaneity and independence. This technology helps the transport sector to provide support tailored to disabled people’s individual needs, in a dignified and efficient way, meaning we can focus on enjoying our journey.”
Disability Specialist, Speaker and Activist