You can request assistance when travelling to a football match by train through Passenger Assistance.
Football match days can make stations busier than usual. Trains may be crowded and routes around the station may feel less clear.
Passenger Assistance can help you request support before you travel.
Read more how to use the Passenger Assistance app to request assistance here.
Before match day
It can help to check your train times, return journey and the station closest to the stadium.
You may also want to allow extra time, especially after the match when stations can be busy.
If planning ahead helps, you can request support through the Passenger Assistance app or website.
What support can you request?
You can request help moving through the station, finding the right platform, changing trains or getting on and off the train.
If you need ramp support, extra time to board or clear information from staff, you can include this in your request.
Using Ask PA
Ask PA can help you check station accessibility information and manage your assistance request through WhatsApp.
This can be helpful on busy match days.
Do I have to request assistance?
No.
Passenger Assistance does not replace Turn Up and Go.
Disabled passengers still have the right to travel by train without requesting assistance in advance.
Start using Passenger Assistance
To request assistance for your football match journey, visit passengerassistance.com or download the Passenger Assistance app.