の新機能の評価

Here at Passenger Assistance, user feedback drives us to make our app better for everyone to use. That’s why we’re always looking for new ways to involve our users in the development of the app and its future.

The new passenger ratings feature was introduced so that all passengers can share their feedback about their journeys, including the quality of the assistance provided to them during their trip. All of the feedback and information that we gather from this will mean that we can work alongside train companies to supply users with the best possible experience and highlight areas for improvement. It is also important to point out that all responses no matter what will remain anonymous, so please be as open and honest as you’d like.

Passengers can rate their journeys as soon as it has been confirmed
Passengers can rate their journeys using stars

Once passengers have completed their journey and the assistance has been completed, the app will take you to a page where you can begin to rate your journey. The feature enables users to rate their journey out of 5 stars, and are also given ‘more information’ boxes to ensure that you can leave as much feedback as you’d like! You can share information such as ‘quality of assistance’, ‘speed of assistance’ and ‘assistance received.’ All of the responses given will be saved in your journey details so, at any point, you can go back and view them on the journey details screen.

Other information boxes allow passengers to go into as much detail as they’d like
Feedback will be sent to our app team and will allow the customer experience to be improved

So, if you have an upcoming train journey that you need assistance for, then pre-book it now by downloading and using the free Passenger Assistance mobile app. Don’t forget to rate your journey and the assistance you received so that we can continue to provide the best possible service for our end users.

ボンファイヤー・ナイトを祝う代わりの方法

For many people in the UK, Bonfire Night marks the beginning of the colder months and the countdown to the festive season. Traditionally, people gather outdoors to enjoy food and firework displays around a bonfire. However, for many disabled people and those with chronic illnesses, these celebrations aren’t always accessible.

Photo of a young woman celebrating and having a summer dinner party with her family and friends.
Credit: AleksandarNakic

It could be that you struggle to stand for long periods, or your mobility aids don’t work as well on the muddy grass. You may have noise or light sensitivity that’s triggered by vibrant fireworks. Perhaps you feel anxious around crowds, or you’re continuing social distancing or shielding due to vulnerability.

Whatever your ‘why’ is, it can be really helpful to think about how you can have fun on Bonfire Night in a way that works best for you.

Here are a few ideas:

1) If you do want to go out, look for bigger and more official fireworks displays. These are more likely to provide accessibility information online and have adjustments in place for disabled people. You may have to travel a little further out to reach them (so don’t forget to book your assistance!), but they will likely lead to a much more enjoyable experience when you’re there.

2) Consider hosting a smaller occasion at home. If it’s safe and respectful to do so, invite some friends or family over and purchase a few Silent or Low Noise Fireworks to set off in your garden. Alternatively, you may like to sit outside and simply watch other people’s displays in the sky above you. Grab yourself a blanket and hot drink, and enjoy your own private viewing among good company.

3) If you struggle to leave your house or room, Indoor Sparklers are also beautiful. Again, make sure you’re being safe, but these sparklers are specially adapted to give off less smoke and be more suitable indoors… and many are very affordable too.

4) Indulge in food! Traditional Bonfire Night cuisine includes baked potatoes wrapped in foil, hot dogs and burgers and Parkin cake for afters. Many supermarkets offer seasonal food and treats around Bonfire Night, so keep an eye out for these in your local store or online. Regardless of whether or not you’re in proximity to an open flame, it’s only right that you treat yourself to some marshmallows and chocolate in the evening – perhaps even make your own s’Mores too…

5) If you’re into crafting, create something seasonal. Paint fireworks in the sky, fashion a personal rocket out of paper, knit bespoke hand warmers in autumnal colours… the list goes on. There are so many creative craft ideas online that could be enjoyable, not just for kids but for teens and adults too.

However you choose to spend Bonfire Night, please ensure you’re being safe – not only with regard to the fireworks but in looking after yourself too. Also, don’t forget that if you are planning on travelling anywhere by train, download the Passenger Assistance app to pre-book your journey assistance, and have one less thing to worry about. Plans that are inclusive for you enable you to have the most fun of all, so we’d love to hear what you get up to!

About the Author

Pippa Stacey is a disabled writer and presenter based in Yorkshire. She also works in communications consultancy in the charity sector and has been named by The Disability Power 100 as one of the most influential disabled people in the UK. In her free time, Pippa enjoys theatre, reading, travel, and blogging about her experiences at Life Of Pippa.

新しくなったPassenger Assistance ウェブアプリの紹介

The Passenger Assistance app can be downloaded from both the Apple App and Google Play stores and passengers are able to pre-book assistance for their rail journeys and simplify the booking experience. However, we are constantly striving to increase accessibility and have now created a web application, meaning anyone can book assistance through a desktop website, as well as our app. 

Passenger Assistance booking site

Our new booking site is simple to use, all you need to do is choose the train times/destinations of your journey, and then enter all of your access needs, plus any other information onto the next page. Just like the app, you are able to request a companion/priority seat and a wheelchair space when entering the journey assistance you require. After you have entered and checked your details, you can confirm your booking and the request will be sent straight to the train operators. As soon as your booking has been confirmed, you will receive a confirmation of your assistance to the email you have provided. 

Got an account on the app and want to use the booking site? No worries! Your login for the mobile app will also mean you have a profile set up on the web app, so just enter the same credentials and get booking! Head over to booking.passengerassistance.com now to request a booking.

Although the mobile app and booking website work similarly, we understand that smartphones are not accessible to everyone. Our app and website have been designed in consultation with those with a wide range of accessibility needs and are screen-reader compatible. The booking site will also allow those with better access to laptops/computers or who may not have a smartphone to pre-book assistance.
Don’t forget that you can still download the Passenger Assistance app on both iOS and Android smartphones and you can find out more about both applications on our よくある質問 page.