You can request assistance when travelling during the summer holidays through Passenger Assistance.
Summer holiday travel can make trains and stations busier than usual. Families may be travelling with luggage, children, mobility aids or extra plans to manage.
Passenger Assistance can help you request support before your journey.
Planning summer holiday travel
Before you travel, it can help to check your route, train times and any changes to your journey.
You may also want to check station facilities, especially if you are travelling somewhere new.
If support would help, you can request assistance through the Passenger Assistance app or website.
What support can you request?
You can request help getting through the station, finding the right platform, changing trains or getting on and off the train.
You can also add notes to explain any access needs or support that would make the journey easier.
Using Ask PA
Ask PA can help you check station accessibility information and manage your assistance request through WhatsApp.
This can be useful when travelling during busy holiday periods.
Do I have to request assistance?
No.
Passenger Assistance does not replace Turn Up and Go.
It gives you another option if planning ahead helps you feel more prepared.
Start using Passenger Assistance
To request assistance for your summer holiday train journey, visit passengerassistance.com or download the Passenger Assistance app.