How to request assistance for Naidex by train

Four female speakers at the Naidex conference taking a selfie together.

If you are travelling to Naidex by train, you can request assistance for Naidex through Passenger Assistance.

Events can make train journeys busier than usual. There may be crowds, changes to routes and more people moving through stations.

Passenger Assistance can help you request support before you travel.

Read more how to use the Passenger Assistance app to request assistance here.

Before you travel

It can help to check your route, train times and the station closest to the event, which is Birmingham International.

You may also want to check whether your journey involves changing trains.

If you would like support, you can request it through the Passenger Assistance app or website.

What support can you request?

Phone displaying the ‘Journey Assistance’ page in the Passenger Assistance app. On-screen text reads: “Choose the support you need. Select the help you need and add notes for staff if you want to.”
Choose the support you need

You can request support that works for your journey.

This might include help moving through the station, finding the right platform, changing trains, getting on or off the train or using a ramp.

You can add notes in your own words to explain what support would be useful.

Using Ask PA

A person using Ask PA on WhatsApp to manage a Passenger Assistance request.
Ask PA can be used before travelling to check information and manage assistance requests.

Ask PA can help you check station accessibility information and manage your Passenger Assistance request through WhatsApp.

This can be useful when travelling to an event.

Do I have to request assistance?

No.

Passenger Assistance does not replace Turn Up and Go.

It gives you another option if planning ahead helps you feel more prepared.

Start using Passenger Assistance

To request assistance for your journey to Naidex, visit passengerassistance.com or download the Passenger Assistance app.