You can request assistance when travelling to a festival by train through Passenger Assistance.
Festival travel can involve busy trains, crowded stations, luggage and onward travel from the station.
Passenger Assistance can help you request support before your journey.
Planning your festival journey
Before you travel, check your route, train times and return options.
You may also want to check whether your journey involves changing trains or using a shuttle service after arriving.
Passenger Assistance can support the train part of your journey.
What support can you request?
You can request help finding the right platform, moving through the station, changing trains or getting on and off the train.
You can also request ramp support or help with light luggage.
Add notes in your own words to explain what support would be useful.
Using Ask PA
Ask PA can help you check station accessibility information and manage your assistance request while travelling.
This can be helpful when plans change or you need quick information.
Travelling your way
You do not have to request assistance.
Some people prefer to plan ahead. Others use Turn Up and Go or travel spontaneously.
All of these choices are valid.
Start using Passenger Assistance
To request assistance for your festival journey, visit passengerassistance.com or download the Passenger Assistance app.