Naidex Highlights

As the Transreport team reflects on Naidex 2024, we are once again delighted to have been in attendance of the UK’s leading disability and inclusion expo. Accessibility is at the heart of our ethos at Transreport, and our mission to create a more inclusive travel experience for everybody is what drives our work daily.

From left to right: Emma Partlow, a caucasian woman with dark hair and glasses, holding her assistance dog Luna on a red lead. Mary Senier, a caucasian woman with short brown hair and a long tan blazer. Linda Truong, a south east asian woman with long brown hair, a black suit and a purple jumper.

One of the reasons an event like Naidex is so valuable is because it brings together so many likeminded individuals, offering a forum for meaningful dialogue on pivotal topics in the disabled community. We are excited and further motivated by the 2 days spent sharing ideas, exploring the many exhibits, and hearing so many informative discussions.

This blog post will explore just some of our Naidex highlights…

Panel discussion: What makes the perfect accessible getaway?

Our very own Accessibility & Inclusion Manager, Emma Partlow, participated in this insightful panel discussion on Day 2. You can watch the full video below:

Naidex Livestream with Isaac Harvey and Nick Wilson

We went live from Naidex with some very special guests: Isaac Harvey and Nick Wilson.

Isaac Harvey, MBE, is a disability advocate and the President of the outdoor activity sports club Wheels and Wheelchairs. Isaac was recognised as one of the most influential disabled people in the UK in 2021’s Disability Power 100.

Nick Wilson, also known as the Disabled Adventurer, is a content creator, adventurer, and disability advocate. Nick raises awareness of accessibility and empowers people to be more active through his videos and adventures.

We spoke to Isaac and Nick about all things Naidex, their goals for 2024, and the importance of facilitating open dialogue around disability and chronic illness.

You can watch the full livestream on our Instagram grid by visiting the following link: https://www.instagram.com/p/C40jcUihQHm/

5 people on a green floor in front of a red and white background that says "Naidex village green". From left to right: Emma Partlow, a caucasian woman with long dark hair and glasses, holding an assistance dog on a red lead. Isaac Harvey, a black man in a patterned shirt, smiling in a power chair. Nick Wilson, a caucasian man in a pink hoodie, smiling in a power chair. Linda Truong, a south east asian woman with long brown hair wearing a black suit. Mary Senier, a caucasian woman with short brown hair in a tan blazer.

Talks and Exhibits

We attended lots of interesting talks, including…

  • Neurodiversity at Work – creating inclusive workplaces for those who think differently.

  • Panel discussion: Empowering body positivity.
6 people and an assistance dog on a grey stage. To their left, 2 BSL interpreters are also seated. There are 1 screens showing images of the panel on the wall behind them, which also has the "Naidex main stage" sign.

  • Panel discussion: Navigating our mental health journeys.
  • Building Inclusive, Empowering Communities Online.

  • In Conversation with Roman Kemp.
  • Brooke Millhouse – Live Podcast – Ableism & Language.
From left to right: Isaac Harvey, a black man in a patterned shirt and power chair. Gem Turner, a caucasian woman with blonde hair in a power chair. Sukhjeen Kaur, an asian woman in a brown t-shirt and jeans. Brooke Millhouse, a caucasian woman with blonde hair and green trousers.

Connecting with the Community

We thoroughly enjoyed seeing everybody and connecting through our shared passion for accessibility. In addition to all the interesting talks and exhibits, Naidex is also a brilliant way to network, and to catch up with friends, old and new. That goes for assistance dogs too – Luna was quite the social butterfly!

3 assistance dogs sat on a blue carpet in front of a white wall with a red "Paws and Pause" circular logo on.

Female Accessibility Advocacy 

Throughout history, many prominent disabled people have played an influential role in shaping the international Disability Rights Movement.

A graphic of a woman's head and torso. The woman is facing the right hand side and the image is made up of lots of overlapping women's faces in different colours. The graphic background is cream and the heading "International Women's Day 8th March" is in the top right.

One woman within this movement that has inspired me is Judy Heumann. Judy contracted Polio at 18 months old and was a wheelchair user. Widely known as the ‘the mother of the disability rights movement’ Judy was at the forefront of significant disability rights demonstrations, including the Section 504 Sit-In. This protest saw approximately 150 disabled people refuse to leave the Health, Education and Welfare Federal Building, as a demonstration against the government’s failure to pass Section 504 of the Rehabilitation Act (an act to prevent discrimination against disabled people in societal areas that received government funding, such as in schools and on public transport). Judy helped spearhead the passage of the disability rights legislation and was featured in the Oscar-nominated documentary film: Crip Camp: A Disability Revolution.

The documentary captures the lives of young disabled people attending camp Jened in America, a camp for disabled teenagers intended to provide a safe space for self-expression. Rather than defining them by their impairments (the lens through which larger society viewed them), the camp focused on fun and accessible activities. The film traces how the campers went on to advocate for disability rights in America, depicting the early beginnings of the American Disability Rights Movement. Heumann played a leading role in this at a young age, organising group meetings so that everyone had the opportunity to express themselves. 

The 504 Sit-In which Heumann led was monumental. In 1973 the first federal civil rights protection for people with disabilities, section 504 of the Rehabilitation Act, was signed into law. This was a breakthrough in the Disability Rights Movement as section 504 recognised that society had historically treated disabled people as second-class citizens, based on deep-rooted stereotypes and prejudice. Those attitudes had translated into pity and policies that were based on the Medical Model of Disability, rather than understanding disability rights as a societal responsibility. Section 504 dramatically changed that social and legal perception, and would not have been possible without the efforts of Heumann and the other protestors who staged it. It was a pivotal moment in disability rights activism, but it’s important to remember that Medical Model attitudes still persist today. 

I highly recommend watching this documentary on Netflix, as it provides great insight into how Judy Heumann and the other advocates raised public awareness of disability issues. A quote by Heumann that stands out to me as a person with lived experience of disability is ‘disability only becomes a tragedy when society fails to provide the things needed to lead one’s daily life’. 

I’ve talked a lot about the American Disability Rights Movement, but let’s shine a light on one influential woman in the UK’s disability rights scene: Barbara Lisicki. As the co-founder of the Disabled People’s Direct-Action Network (DAN), she’s not only recognized as the first disabled stand-up comedian in Britain but also made a significant impact in the 1980s disability arts field. Barbara, along with Alan Holdsworth, organised the Block Telethon demonstrations in 1990 and 1992, protesting the tokenistic portrayal of disabled people in advertising and challenging the negative framing of disability. To delve deeper into her story and advocacy, I recommend watching the film “Then Barbara Met Alan,” which illustrates their journey and how it contributed to the Disability Discrimination Act of 1995 in the UK. Barbara played a crucial role in challenging the Charity Model of Disability, advocating for access rather than portraying disabled people as needing charity. 

In contrast to the Charity Model, the Social Model of Disability argues that societal barriers are what prevent disabled people from participating fully in society, rather than their impairments. This leads me to my next point: as a wheelchair user, I face barriers in my daily life, from attitudinal obstacles due to the social stigma around disabilities to structural barriers such as a lack of accessibility in both building and public transport design.  I rely on public transportation quite heavily, especially when socialising with my friends, going to work, and accessing events and opportunities in my local area. It enables me to live an independent, fulfilled life, and give back to my community. However, travelling via train or bus isn’t always straightforward. For example, buses usually have one space for a wheelchair, and this is sometimes occupied by pushchairs. This leaves minimal room for my chair, and bus drivers are not always accommodating or don’t always take the lead in advocating for my rights, which can be frustrating. It can be daunting to rely on others to accommodate your access needs. 

Despite this, I have also had many positive experiences whilst using public transport. My bus pass allows me to travel via bus for free, enabling me to lead a fulfilling and independent life. I have also encountered many bus drivers who have been extremely friendly and accommodating; they ensure they park as close to the kerb as possible so that I can safely embark and disembark the bus, and advocate for my needs when required. I often use the train for work and social purposes; apps such as the Passenger Assistance app allow me to inform the staff of my needs in advance. I personally feel reassured requesting assistance this way, as I know my access needs have been communicated. Staff await my arrival at the platform with a ramp so that I can safely disembark. Furthermore, I often use the Sociability app to find new restaurants that are suitable for my needs as a wheelchair user. The app informs me of restaurants in the area and their accessibility features. This includes step- free access, accessible toilets, sensory considerations like lighting and noise, and much more. I highly recommend the Sociability app for disabled people looking for a new restaurant to visit with their friends.  

Social media is also brimming with advice for travelling with a disability, in addition to access reviews of tourist attractions from the perspective of individuals with lived experience. (I personally love to create these posts as well as read them!). There are lots of female disability advocates using their platforms to advocate for disabled rights, especially when it comes to more inclusive public transport systems. It’s imperative to raise awareness of the availability of this information, as it can be challenging to find things online. Social media is a great tool to explore whether a new country or city is accessible for one’s individual access suitable needs. In my experience, there is nothing more discouraging than exploring somewhere new only to find lots of steps, busy, cobbled, narrow streets, steep hills, poor transport options, or minimal accessible tourist attractions. This can lead to a waste of time and money. 

Finally, public transport, whether in your city or abroad, can be an intimidating experience. However, if you are a disabled person who uses public transport, I encourage you to explore and share your experiences. As a community, we can advocate for improvements for future generations and as Judy Heumann’s work is a testament, over time we can see the impact of our actions.  

About the Author

Umaymah Dakri smiling in a black and white checked dress, tan headscarf, in her wheelchair in front of an ornate black door with stone pillars.

Umaymah Dakri, 23.

Disability awareness and accessibility advocate.

Disability.living on Instagram.

Cinema Accessibility This Valentine’s Day 

Finding accessible events or activities can be challenging, particularly if you have the added pressure of *romance*

So with it being Valentine’s Day, it got me thinking about potential date ideas. Just think of me as your very own Cupid… on wheels. 

One date idea that stood out the most to me was *the cinema*.  

Now you may not think this sounds very exciting at first, but let me explain… 

I love a trip to the cinema, as it can often lift your spirits and transport you to another world for a good few hours. It also allows you to make an effort with your partner and stop off for a meal on the way too. 

Romance can definitely be found over a shared bucket of popcorn. 

CEA Card 

A trip to the cinema is also a great option because you don’t have to talk that much… OK, all jokes aside, if it’s a new date you may still feel a little nervous or anxious, so watching a film together works as a good ice breaker, and gives you an easy topic to discuss after.. 

The cinema can also be more affordable than other activities such as the theatre, especially if you have a CEA Card – which gives you a complimentary ticket for a companion to go with you. 90% of cinemas in the UK are part of the CEA Card Scheme, and it only costs £6 a year. For more information on how to apply, check out their website by clicking the following link: www.ceacard.co.uk.

Accessibility 

Larger cinema chains such as Vue or ODEON are known for their accessibility features, such as subtitled listings, audio descriptions and dementia / autism-friendly screenings – which reduce volume, lights and advertisements. 

If you’re living in the UK, an example of this would be the ODEON Birmingham New Street – which features 8 screens of movie magic and is just a 2-minute walk from New Street Station. You can check out their website by clicking the following link: www.odeon.co.uk/cinemas/birmingham-new-street.

Many cinema screens across the UK also have designated wheelchair bays, as well as headsets/induction loops for those with hearing loss. I would recommend checking out the website ‘Accessible Screenings UK’ by clicking this link: www.AccessibleScreeningsUK.co.uk, as it features a comprehensive database to match your access needs.

Many cinemas also have eating facilities nowadays, where you can order food and drinks directly to your seat – which is a fantastic feature!

Getting There 

More often than not, cinemas don’t tend to have parking on-site as they are usually positioned quite central to town. One option to get around this may be to travel by train. If you would prefer to request assistance ahead of your upcoming rail journey, I recommend the Passenger Assistance app or website (Link here: https://passengerassistance.com/).

In terms of recent films available to watch, I would personally recommend the new Wonka. Or if you fancy something a bit more musical, Mean Girls is also a classic! 

Based on my personal experiences, I hope you find this post helpful and that it may inspire you to take a trip to the cinema this weekend to celebrate Valentine’s Day.

And remember, if you can’t take a date, take a mate! 

About the Author 

Ross Lannon is a lifestyle and disability blogger from Cornwall. Often described as a “cheeky chappy”, he uses his website (www.alifeonwheels.co.uk) to document his journey as a young man with a physical disability – whilst also reviewing accessible events, activities and products. 

Ross is also a presenter for CHAOS Radio and a proud dog-dad to Ralph. 

@rosslannon

Our 2023 wrap up 

2023 was a fantastic year for Transreport and the Passenger Assistance app so it’s only right to end the year by doing a round-up on everything we’ve achieved together. We have accomplished many things, from adding new app features, attending many events, working with multiple bloggers for our site, and working behind the scenes to listen to user experiences and feedback regarding the app. Let’s take a little look at what 2023 looked like for us.

We attended events…

Aviation Business Middle East

Waleed Ahmed in a blue suit with his back to the camera at Aviation Middle East conference

Naidex

4 people and a assistance dog facing and smiling at the camera in front of a Naidex banner

The Future of Air Mobility 

G7 Summit

Apple Design Awards

The Great Transport Debate

Rail Innovation Exhibition

We hosted our annual in-person Accessibility panel session…

We just wanted to say a huge thank you to all our panel members (some are not pictured above) for their continued support and feedback over the year. Their contributions play an instrumental role in improving our app, contributing your expertise in product design, and in-app features, and allowing us to collect valuable feedback from the wider disabled community.

We released one of our biggest announcements so far; our collaboration with Hankyu Corporation, taking our Passenger Assistance technology to Japan… 

We continued to work with bloggers to create original content on our website…

A huge thank you to Chloe Tear, Holly Tuke, Jennie Berry and Pippa Stacey for all your incredible work over the year! Our readers have loved tuning in and listening to your valuable insights and top tips about your lived experiences and navigating through life with a disability.

We sponsored and exhibited at the Great Transport Debate, a first-of-its-kind event.

Our very own COO, Waleed Ahmed, took part in one of the panels that discussed creating a framework that encourages innovation and overall it was a huge success due to the collective insights of all participants. 

Transreport participated in TechTimeOut Tuesday, encouraging all our colleagues to take a break from their screens for at least 2 hours. 

And that was just a glimpse of our year! Overall 2023 was great for Passenger Assistance and Transreport. We can’t wait to see where 2024 takes us and to bring you all along on the journey. Thank you for your continued support and feedback…bring on 2024! 

Understanding The Latest Passenger Assistance App Update

We have updated the Passenger Assistance app to include additional features that focus on timely communication to keep you informed about your journeys. Here is an overview of the latest changes. 

  1. Enhanced Booking Cancellation Notifications
  • You will now receive an in-app and push notification if your bookings are cancelled. 
  • Emails notifying you of cancelled bookings will now display which train company made the cancellation. 
  • Our cancellation email also includes text phone and typetalk details for enhanced accessibility.  
     
  1. Incomplete Booking Status
  • A new ‘Incomplete’ status will now be displayed at each stage of your journey in the app if assistance cannot be provided.
  • You will receive both in-app and push notifications, along with information about the train company that marked your booking as incomplete.

Reasons for Incompletion

When your booking is marked as ‘incomplete,’ it indicates the train company has identified a specific reason for this status. These reasons are reported to the Office of Rail and Road. While this ensures organisational accountability, the information doesn’t reach the very people it impacts the most – you, the passengers. 

We recognise it is essential for passengers to understand the reasons behind such markings. Here are some common reasons your booking might be marked as incomplete:

  • Passenger did not show up 
  • Train was full 
  • Service disruption 
  • Last-minute changes 
  • No appropriate equipment 
  • Staff unavailability 
  • Other (with a space for staff to provide additional details)

Understanding the status of your booking that knowing – whether it’s marked as ‘incomplete’ or ‘cancelled’ – is crucial for planning your onward journey, make informed decisions, and to voice any concerns you might have to the train companies. However, please note that Transreport does not confirm, amend or cancel assistance requests. For further information on an ‘incomplete’ status, please contact the train company responsible for your journey. 

The Bigger Picture and the Way Forward

These updates are not just about immediate notifications; they are about setting the stage for future improvements. By making this information available, we hope to encourage a dialogue between passengers and train companies. An informed passenger is an empowered one, and we believe this transparency will pave the way for even better services in the future.