What is Passenger Assistance?
We’ve created an app and website that takes the time and fuss out of requesting assistance when you want to travel.
In just a few clicks you can request to book assistance, so every rail journey you take is as stress-free as possible. Our trusted technology means you can let station staff know your exact accessibility needs. Independence and flexibility has never been easier.
How it works
Download the Passenger Assistance app or book online
Simply download the app onto your smartphone or visit our booking website to begin your fuss-free travel experience. Our app and website have been designed in consultation with disabled people and is suitable for screen-readers. The app is available on iOS and android smartphones.
Setup your profile
Whether you’re a wheelchair user, have an assistance dog or live with a non-visible impairment, simply fill in your profile on the app and provide as much information as you’d like – you are in control of your profile. Whatever your accessibility needs, there’s a space for it all to be listed here.Watch video
Tell us about your journey
Let us know where you’ll be travelling to and from, on what day and at which time, so station staff have all the details they need to make your journey run smoothlyWatch video
Send your request and this will be sent directly to the train operator, who will arrange assistance for you. We will tell you when your booking is confirmed. Then, all you have to do is book your ticket and you’re on your way.
In partnership with