2022 08 01

Travel discounts for disabled people

Did you know, that there are various transport support services and schemes available that offer a host of benefits – including discounts – to make things just a little bit easier for disabled people? This post covers some of the most useful travel discounts, and what you need to do to claim them.

Travelling by car

Source: Jan Baborak

Blue Badge

The Blue Badge scheme exists to help disabled drivers park for free in parking spaces that are conveniently located close to the entrances of destinations. What’s more, with a Blue Badge you can apply for a discount on congestion charges – for example, Transport for London gives you a 100% discount on the congestion charge if you have a Blue Badge. You can get detailed information on the Blue Badge scheme in your area from your local council. A Blue Badge lasts for 3 years and can cost up to £10 in England or £20 in Scotland. They are free in Wales. Apply for one here.

Taxicard

This is a travel discount for use in London. You may already know that all London taxis are designed to be wheelchair accessible (and licensed taxis in other major cities across the country are working on being the same). If you live in London and have a disability or mobility impairment, you may well wish to apply for a Taxicard. The scheme is managed by London Councils and funded by the London Boroughs and Transport for London. With it, you can claim subsidised door-to-door rides from licensed taxis and private-hire vehicles.

Motability Scheme

If you have a Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you may be able to exchange your mobility allowance (typically allotted to help you get around) for the Motability scheme. This scheme provides disabled people with the chance to easily lease new cars, wheelchair-accessible vehicles (WAV), or powered wheelchairs and scooters. The scheme negotiates with manufacturers to ensure you get the best possible price for the vehicle of your choice. Find out if you’re eligible to join the Motability scheme.

If you are disabled and own a vehicle, you can claim a disability exemption to avoid having to pay vehicle tax. This extends to mobility scooters and power wheelchairs. Bear in mind that this won’t apply if you use the Motability scheme, as the scheme will already factor this into the amount it claims from your mobility allowance.

Travelling by bus

Source: Mitchell Johnson

Bus pass for disabled people

Since 2007, the English National Concessionary Travel Scheme has ensured that people over 65 or disabled people are entitled to free bus travel during off-peak hours. Benefits will vary per council. For example, Norfolk County Council guarantees that blind and partially sighted people may travel at any time of the day, and their companions may be able to travel for free as well, while Sheffield offers free travel during peak hours. Another benefit of the scheme is that it entitles you to a 34% discount on National Rail walk-up singles and return tickets. If you’re not sure where to go to apply for a disabled person’s bus pass, then contact your local council.

National Express Disabled Coachcard

National Express offers a disabled coach card that entitles disabled passengers to discounted tickets. You can save 30% on standard and fully flexible fares, even at peak times. National Express has accessible coaches, and there are passenger lifts and onboard manual wheelchairs for wheelchair users. The disabled coach card costs £12.50 (plus £2.50 for postage and packing) a year. Contact them to find out more about their eligibility criteria, and purchase one here.

Freedom Pass

This is another travel pass for London residents, though it comes with benefits that extend across the country. If you have a disabled person’s freedom pass, you are granted free travel across London by bus, tram, train and National Rail services, and free local bus travel across the country. The pass also allows you to claim discounts on flight tickets from Emirates Airlines. Check the eligibility requirements and apply for a disabled person’s Freedom Pass here.

Travelling by train

Disabled Persons Railcard

Railcards for disabled people entitles you to 30% off on rail fares for both you and your assistant (or an adult companion), as well as 30% on any time travel cards. The average savings of those who used the card between April 2021 and March 2022 was £115. It can be used at any time of the day, and discounts can be loaded on Oyster cards. Other benefits include offers and discounts on hotels and restaurants. The railcard costs £20 for 1 year or £54 for 3 years.
The UK Government states that National Rail services must have an Accessible Travel Policy (ATP) to provide support services for disabled passengers. If you need help for an upcoming journey, then you can use the free Passenger Assistance app to book help. The app was created in collaboration with National Rail and is designed to simplify assisted travel and ensure your travel needs are met without any stress or hassle.

2022 07 08

UK hotels for blind and visually impaired people

More than 2 million people in the UK live with sight loss and, while many services are very accessible to those with a visual impairment, things like travel and holidays still come with their challenges.

Having a safe, comfortable place to wind down after a day of travel or activities is a must-have. For visually impaired people, a hotel with adjustments such as wet rooms, talking alarm clocks, areas for guide dogs and large button phones can improve the overall experience.

We’ve shortlisted some of the best hotels for blind people in the UK, to help you find some comfortable accommodation.

Great hotels for blind people in London

Whether you’re off on a trip to hear Big Ben’s clock chimes, visit The London Dungeons, shop until you drop on Oxford Street, or stay overnight for a business trip, there are plenty of hotels with accessible features in the country’s capital.

With so many hotels, London is where you’ll find the highest number of accessible accommodations. Many hotels in London are specially adapted to meet some of the needs of visually impaired people. Features often include:

Braille lift buttons and signs
Braille documents
Talking signs, alarm clocks and menus
Areas for guide dogs
Liquid level indicators

Below we’ve listed just a few hotels for blind people available in London, and their key features, to help you decide on your next stay.

The Rembrandt

Hotel Rating: 4 stars

Location: South Kensington, SW7

Hotel room adaptations for blind guests include lifts with Braille controls and voice notifications and they warmly welcome assistance dogs. Visit their website for more information.

Aloft London Excel

Hotel Rating: 4 stars

Location: Royal Victoria Dock, E16

The Aloft London Excel, which is part of the Marriott group, puts you right in the heart of the city, with great views of the O2. It has a number of accessible hotel features to help those with visual impairment.

Service animals, such as guide dogs, are welcome. Accessible alarm clocks and telephones are also available. Visit their website for more information.

Sea Containers Hotel

Hotel Rating: 5 stars

Location: South East London, SE1

The Sea Containers Hotel is a five-star hotel which provides a slice of luxury. With such high standards, it’s no surprise that it offers a number of ways to get assistance while you stay with them. They offer a member of staff available at all times to help and assist you as needed. They also provide alternative format documents such as Braille and large print.

Service dogs are welcome, and they can provide water bowls, however, their website does state that there are no toilet areas for assistance dogs in the vicinity. For more information, visit their profile on the AccessAble website.

Top hotels suitable for blind people in the rest of the UK

If you’re not heading to the big smoke, there are still plenty of accessible hotels. While London arguably has the best selection of hotels for blind and visually impaired people, there are options all over the country.

Windermere Manor Hotel

Hotel Rating: 4 stars

Location: Windermere, Lake District

Take in the breathtaking views and clean area surrounding Lake Windermere when you visit Windermere Manor Hotel. This accessible facility has taken a number of steps to welcome visually impaired visitors.

Features include visual aids, easy-to-read signage, tourist information and menus in Braille and large print, wake-up calls, talking clocks, telephones and all assistance dogs are warmly welcomed. You can find out more about the accessibility of the hotel by clicking this link.

The Cliffden Hotel

Source: The Cliffden Hotel

Hotel Rating: 4 stars

Location: Teignmouth, Devon

Breathe in the sea air during your stay at The Cliffden Hotel in Teignmouth, Devon. This charming historic property is set in 7 acres of beautiful, manicured gardens and is just a 200-yard walk from the Blue Flag beach. This hotel also boasts views of Devonshire’s idyllic coastlines from the terrace.

The Cliffden hotel has facilities including visual aids and grabs rails for blind guests. Rooms feature easy-to-see telephones and alarm clocks, talking clocks, menus in Braille and large print, and wake-up calls available. Dog beds are available for guide dogs, to make their stay more comfortable too! Find out more about the accessibility at this hotel via this link.

Accessible Nationwide Chains

Many common hotel chains, which have hotels in almost every area throughout the country, like Premier Inn, Holiday Inn and Hilton are better designed to accommodate disabled people than some independent venues.

If you’re looking for a budget-friendly, accessible hotel room anywhere in the UK, you’re likely to have at least one of these chains in the area.

Looking for a hotel for visually impaired people

The hotels listed above are just a small selection of what’s on offer. If you’re looking for accessible hotels in other areas, or simply want to look at other options available before making a decision, you can find a range of hotels that cater to the needs of blind and visually impaired people on a number of comparison sites specifically for disabled users.

AccessAble is one such site. By entering the location and your accessibility requirements, you can see all the hotels that meet your needs. General hotel comparison sites like Booking.com also have filters for accessibility, so you can filter to find all the options which have Braille, auditory guidance, grab rails and so on.

Whatever hotel you choose, we advise that you check their websites for more information about the specific features of their rooms in different locations, and contact them in advance of your stay with any questions to ensure that they can provide everything you need to have an enjoyable trip.
If you’re looking for more information and inspiration about accessible UK travel, take a look at our guide to accessible days out in the UK and tips for travelling alone as a disabled person, and don’t forget to use the Passenger Assistance app to pre-book your assistance in advance! If you know of a great hotel that meets the needs of blind and visually impaired travellers, please do let us know so we can add it to this list!

2022 07 04

車いすで行ける英国のビーチ

It’s no surprise that beaches are popular destinations during the summer months. They offer a chance to soak up the sun, tour seaside attractions, and enjoy water sports or a dip in the sea. However, for wheelchair users or those with mobility impairments, a visit to the beach can be challenging, especially if they lack accessibility features or are inconvenient to reach. That’s why we’ve done our research and highlighted a list of specific beaches that may be suitable for wheelchair users – specifically, those beaches that are embracing not only being safe, clean and fun.

Boscombe Beach, Bournemouth

Source: Thor

Boscombe Beach is a gently sloping, sandy beach. It’s been awarded a Blue Flag, which is an international award given to beaches that have clean water, quality facilities, and access for all. It’s also perfect for family days out – the pier provides stunning views, there are water sports and fun activities available nearby, and it’s kept safe by RNLI lifeguards between the months of May to September.

The beach’s accessibility features include:

good access and accessible parking
beach wheelchairs fitted with balloon tyres available for hire
mobi-mats to provide wheelchair users with sand access
accessible toilets
accessible beach huts for hire (These are the first to be designed disabled-accessible beach huts. They can accommodate up to four wheelchair users. Some of their many features include an internal shower unit, a ceiling-mounted tracking hoist, an incorporated change bed, and an electric scooter charging point)

There’s also a handy beach check page which shows you how busy the beach is. The beach is roughly a mile away from Bournemouth Station and cab be reached by public transport.

Brighton Beach, Brighton

Source: Luke Anderson

While not a sandy beach, Brighton Beach is a Blue Flag beach with plenty of beachfront attractions. Enjoy the views from the UK’s tallest observation tower, ride on the oldest working electric railway, or visit the oldest aquarium in the world – there are all sorts of attractions and activities on the vibrant 4-mile promenade.

Some of the beach’s accessibility features include:

ramp access
accessible toilets, Changing Places toilets
all-terrain beach wheelchair hire

Brighton Beach is right by the city. If you travel by rail, catch a train to Brighton Station. The beach is less than a mile away from the station, with mostly level access.

Broad Haven Beach, Pembrokeshire

Source: Wiki Rhuthun

Broad Haven Beach is another Blue Flag beach. It’s located in scenic Pembrokeshire, Wales, and is spacious and sandy at low tide (the beach has a useful tide times timetable to help you plan your trip). There are calm waters, rock pools, and a variety of activities available like canoeing, windsurfing or sailing.

Some of the beach’s accessibility features include:

concrete slipway
accessible toilets
all-terrain beach wheelchairs for hire

You can get to Pembrokeshire by train, and the 311 bus line can take you directly to Broad Haven.

North Berwick, Edinburgh

Source: Kim Traynor

North Berwick is a charming seaside town in East Lothian, Scotland. It’s won many awards for its gardens and floral displays and is host to attractions including the 5-star Scottish Seabird Centre (which is accessible for wheelchair users). It also happens to have one of Scotland’s most beautiful and accessible stretches of sandy beach.

Some of its beach accessibility features include:

accessible car parks
ramp access to the harbour
beach wheelchairs are available for hire, along with a fixed outdoor hoist, thanks to the Scottish charity Beach Wheelchairs
accessible toilets available nearby (including one in North Berwick that comes under the RADAR key scheme)

North Berwick is a short drive from Edinburgh, and there’s the North Berwick Station in the town if you’d prefer to travel by train.

Summerleaze Beach, Bude

Source: Nilf Anion

No list of the best accessible beaches in the UK is complete without mentioning one from Cornwall. While there are plenty to choose from, we’ve recommended Summerleaze because it won the 2022 Seaside Award, is disabled-friendly, and has a lot to do nearby. There’s also the bragworthy point that Bude has won two British Travel Awards as the Best Coastal Resort in Britain.

Some of its accessibility features include:

level access, with a flat viewing area
accessible toilets
disabled access from the carpark
sand chairs available for hire

While there is no direct train to Bude, you can get off at Exeter St David and catch the 6 or 6A bus. There are also local bus services. If Bude doesn’t quite appeal to you, then do check out this map of beaches in Cornwall that offer beach wheelchair hire.

Other Wheelchair Friendly Beaches

The above are our top picks of wheelchair-friendly beaches in the UK. The great news is that there are plenty more, with Skegness in Lincolnshire, Blackpool Sands in Dartmouth, and Langland Bay in Swansea worthy of mention and offering accessibility features including beach wheelchairs for hire.
We hope you have a fabulous and frustration-free time enjoying the beaches this summer. And remember, if you’re planning a trip by train and would prefer to avoid any stress or discomfort, then use the Passenger Assistance app to pre-book travel assistance and ensure your accessibility needs are met.

2022 05 24

自閉症に優しい英国の遊園地とアトラクション

Theme parks can be challenging places to visit for people with ASD or Autism Spectrum Disorders. They can be noisy, crowded and overstimulating. Fortunately, accessibility awareness is growing, and there are now quite a few autism-friendly theme parks and attractions in the UK. We’ve compiled a list of such places that have stepped up their efforts to be more sensitive to the needs of all guests.

Legoland Windsor Resort

Legoland theme parks are famous across the world, and have fabulous Lego brick models, rides, attractions and play areas that appeal to children and adults alike. To provide guests with a safe and enjoyable visit, Legoland Windsor Resort offers a variety of accessibility features, including the following for those with ASD:

free travel companion/assistant tickets
ride access pass to skip long queues
accessible toilets
a total sensory space that has vibrating bean bags, tactile tunnels, soft lighting, an interactive carpet and more to serve as a calm, quiet zone

The theme park also has an Accessibility Experience Team that can assist you with any enquiries you might have.

Diggerland Theme Park

Diggerland is a theme park with a twist – it uses diggers, dumpers and other construction equipment to create adventure rides. It also has indoor soft play, safari rides, and plenty of other activities for the family. There are 4 Diggerlands in the UK – located in Kent, Devon, Durham and Yorkshire. They’ve found that disabled children have a great time, and they’ve worked hard to provide a range of accessibility features including:

free travel companion/assistant tickets
disabled parking, toilets and access
sensory room that guarantees peace and quiet (this is available in the Durham theme park)

If you wish to travel by train to Diggerland in Durham, then the closest station is Durham, and you will need to catch a bus from there. The 13 or 14 bus operated by Go North East will take you to the theme park.

Sandcastle Waterpark

The largest indoor waterpark in the UK, Sandcastle Waterpark has a variety of water roller coaster rides, slides and wave pools for the family to enjoy. It’s an award-winning accessible venue with plenty of facilities and accessibility features for guests with autism including:

queue fast-track policy
quiet hours
ear defenders
an autism-friendly quiet room
floatation aids

The theme park has a sandcastle waterpark story to prepare guests with autism for their visit and what sights, sounds and sensations to expect. They also support familiarisation visits. Learn more about their rides and booking information here.

Drayton Manor Resort

Drayton Manor is a theme park with rides and attractions, a zoo, and plenty of entertainment to appeal to people of all ages. While they do try to cater to the needs of guests with additional needs, their accessibility features don’t include a sensory room.

That being said, the theme park is home to Europe’s only Thomas Land, with rides and characters from the popular television show Thomas the Tank Engine. A study conducted by the National Autistic Society found that children with ASD tend to respond strongly to characters from the show more so than to other children’s television show characters, which is why we thought it worth including the resort in this list.

If you’re interested in learning more about the theme park, contact Drayton Manor (you could also read this entertaining account of a trip to Thomas Land written by the parent of a child with ADS).

Camp Mohawk

Camp Mohawk is a woodland adventure centre and campsite set across 5 acres of countryside in Berkshire. The multi-functional centre is specially designed for children and young people with additional needs, primarily those with ASD.

There are plenty of outdoor and indoor facilities – such as a wildlife area, swimming pool, sensory garden, archery range, soft play area, adventure play, ancient woods and more. And the camp has developed all of these facilities to ensure they are as accessible as possible. Some of their accessibility features include:

disabled toilets and disabled access ‘wet room’ bathroom facilities
sensory rooms to stimulate and relax the senses

There are particularly touching testimonials from people with ASD on the site, who share fond memories of their experiences there. If you travel by train to Camp Mohawk, then the closest station is Wargrave. From there you can catch a taxi or walk the 1.8 miles to the camp (the walk is partly uphill along a country road that has no pedestrian path).

The Postal Museum

Located in London, the Postal Museum is just 15 minutes walking distance from King’s Cross St Pancras Station or Farringdon Station (though the latter does not provide level access). Run by the Postal Heritage Trust, the museum has rides that go through hidden tunnels, exhibitions, and fun-filled interactive displays.

It has a wide variety of accessibility features and has worked with Ambitious about Autism to include events and resources that support autistic and neurodiverse guests. Some of these include:

an information pack
a visual story to help guests know what to expect on their visit
pre-visit films
communication cards
sensory bags that contain stim toys
ear defenders

There are also accessible toilets and a Changing Places toilet in the museum. You can contact them to learn more.

Eureka! The National Children’s Museum

Eureka! is a children’s museum that has plenty of interactive exhibits, galleries, events, and creative and play areas. It’s designed to be accessible to all and was Visit England’s ‘Access for All’ gold winner in 2015. The museum has many accessibility features including the following for children with ASD:

free travel companion/assistant tickets
sunflower lanyards or wristbands for people with hidden disabilities
a sensory guide
Enablers who work at Eureka! and are specially trained to help guests have a pleasant experience
all-access toilets and Changing Places toilet
a dedicated quiet space or ‘chill-out room’

The museum has advice on busy periods and quiet times to help you better plan your trip. Get in touch with the museum regarding special enquiries or concerns you may have.

Assisted Travel
Some of the autism-friendly theme parks and attractions that we’ve listed above are close to train stations. That being said, we know that travelling to theme parks can sometimes be just as daunting as visiting them if you or someone you’re travelling with has ASD. If you’re looking to request assistance while travelling, then please do use Passenger Assistance. Our app has been developed to simplify booking assistance for any and all of your train trips so that you can enjoy a stress-free journey.

2022 05 16

英国のアクセシブルなフェスティバル第５選とその行き方

Summer is just around the corner, and with people looking to blow off some steam and experience days of sunshine, green fields, and great music, we’ve put together a list of 5 accessible festivals for you to choose from.

Bluedot Festival

Dates: 21 to 24 July 2022

Venue: Jodrell Bank Observatory, Cheshire

Bluedot uniquely blends music and science to provide festival-goers with what they call ‘cosmic culture’. From ‘Mission Control’ to ‘Outer Space’, each stage has its own theme and experience. The lineup has headliners like Groove Armada, Mogwai, Metronomy, Björk and more. Their ‘Dot Talks’ feature mind-broadening panel discussions with leading scholars from across the world. And there’s also plenty of family fun – the ‘Science Fields’ and ‘Space Camp’ have a dazzling array of scientific displays, games and interactive experiments.

Attitude is Everything awarded Bluedot the Gold Level in their best practices charter. Some of the festival’s accessibility features include:

2 for 1 tickets for companion/personal assistant
Access guide/maps
Disabled parking
Accessible camping site with accessible unisex showers and toilets, and electric points for charging wheelchairs or mobility scooters
Accessible toilets
Accessible viewing platforms
Medical services
Hearing loops

There are plenty of ways by which you can travel to Bluedot, including by coach. Coach tickets are available via National Express, which does have a code of practice for disabled customers. If you are a wheelchair user wishing to travel with them, do contact their Assisted Travel Team in advance. If you travel by car, then the trip is 30 minutes from Manchester City Centre or 50 minutes from Liverpool City Centre.

Latitude Festival

Dates: 21 to 24 July 2022

Venue: Henham Park, Suffolk

Latitude is a self-described ‘summer adventure’ that has a number of music, dance, comedy, theatre and literature events, as well as family and wellness activities. Their line-up includes Lewis Capaldi, Foals, Snow Patrol, Modest Mouse, Phoebe Bridgers and more, with Russel Howard as the first comedy headliner.

The festival has a dedicated Access team that works alongside Attitude is Everything volunteers to ensure disabled festival-goers have the best possible experience. Some of their accessibility features include:

2 for 1 tickets for companion/personal assistant
Access guide/maps
Disabled parking
Accessible campsite with wheelchair-accessible toilets and showers, changing places unit, drinking water points and accessible sink, electrical points for charging wheelchairs or mobility scooters, and a fridge for storing medicines
Accessible toilets
Accessible viewing platforms
Hearing loops and BSL Interpreting services
Medical and welfare facilities are available 24/7

In terms of how to travel to Latitude, you can get there by train, taxi, coach or car. The festival’s official and exclusive coach provider is Big Green Coach, who requests that you email them with your details before you book so that they can try to arrange assistance. If you travel to Suffolk by train, then the closest stations are Diss or Halesworth, though both will require you to book a taxi the rest of the way (there is a shuttle bus option via Borderbus, but unfortunately the vehicles aren’t accessible).

WOMAD Festival

Dates: 28 to 31 July

Venue: Charlton Park Estate, Wiltshire

WOMAD stands for World of Music, Arts and Dance. It’s an internationally renowned festival that draws artists from all countries and continents and is held in beautiful Charlton Park Estate. There’s music, artist workshops, talks, dancing, activities for children and the family, food and more. The line-up includes The Flaming Lips, Lianne La Havas, Gilberto Gil & Family, Kae Tempest and more.

The festival has a dedicated Disabled access team and aims to meet any and all requirements that disabled festival-goers may have. Some of their accessibility features include:

Free entry for assistants or essential companions (evidence needs to be provided)
Disabled camping area
Disabled toilets and showers available throughout the festival area
Festival medical services, including a fridge to store medicines
Wheelchair battery recharging services are available
Wheelchair or mobility scooter hire is available
Wheelchair-accessible sites (in bad weather the ground can become muddy, though they do lay metal or plastic tracks across the site)
Accessible viewing platforms
Urgent toilet needs
BSL interpreters at selected performances

You can get to the venue by train, bus or car. If you travel by train, then you can get off at Chippenham via Great Western Railway. The festival runs bus services from the station to the festival and back. There’s also a shuttle service from London and Malmesbury, though they are yet to confirm how accessible these services will be.

Edinburgh Festival Fringe

Dates: 5 to 29 August 2022

Venue: Edinburgh

The Fringe is a world-famous festival in Edinburgh. For three weeks the capital of Scotland plays host to the finest talents in the arts, with hundreds of stages across the city presenting shows of all kinds – music, theatre, comedy, dance, spoken word, exhibitions and more.

In association with Attitude is Everything, the festival has a Venue Access Award to ensure all venues know and follow best practices for accessibility. Some of the festival’s many accessibility features include:

Blue Badge parking
Lothian bus access (these buses are designed to make bus travel easier for passengers with disabilities)
Accessible shows (you can search for shows by access providers such as wheelchair access or signed performance)
Access tickets service which allows you to book accessibility services (such as hearing loops, captioning units, seating preferences, etc.), request information and assistance, and more
Changing places toilets
Sensory backpacks

Because the festival is located in Edinburgh, there are a number of ways to get there. You can fly, travel by train or bus, or drive to Edinburgh. If you travel by train, then keep in mind that Waverly station is the city’s central station that is close to most festival venues and bus services. Within the city, there are trams, taxis, rickshaws, and Lothian buses available (a day ticket for the bus will cost you £4.50). Most venues have a bus stop nearby and are also relatively close to one another in terms of distance.

Victorious Festival

Dates: 26 to 28 August 2022

Venue: Southsea, Portsmouth

Victorious is on the gorgeous Southsea seafront in Portsmouth. You’re guaranteed great views and just as great music, with a line-up that includes Stereophonics, Paolo Nutini, Bastille, Sam Fender and more. There’s also plenty of family fun, with a kid’s area that has music, arts and crafts, and all sorts of interesting activities.

The festival was awarded a gold level of commitment to being accessible by Attitude is Everything. Some of the festival’s accessibility features include:

Mostly level terrain, with concrete paths across the site
Free companion/personal assistant ticket scheme
Blue Badge parking
Accessible entry points
Accessible viewing platforms
Disabled toilets are available in all toilet blocks, and there’s also a Mobiloo (if you require a hoist, then please do take your own sling)
Fridge available for storing medication (but do bring a doctor’s letter or prescription with you)
Hearing loops and BSL services (please email them in advance if you require BSL access service)
Accessible camping (with accessible toilets)

Getting to Victorious is relatively straightforward since it’s located in Portsmouth. Big Green Coach is the official coach transport for the festival, but contact them in advance to find out if they can meet your accessibility needs.

If you travel by train, there are three stations less than 30 minutes away from the festival: Portsmouth & Southsea, Fratton, and Portsmouth Harbour. South Western Railway also has trains to the Victorious Festival. Within the city, First Group and Stagecoach offer disabled and wheelchair-accessible bus services, or you can catch a taxi. Of course, if you’re travelling from the Isle of Wight, Gosport or Hayling Island, you can catch a boat to Portsmouth.

The above are only 5 of many festivals in the UK which are trying to be as accessible as possible. If you do attend any of them, we hope you have a lovely time! And remember to use the Passenger Assistance app if you travel by train to any of these destinations – it’s designed to simplify assisted travel and make your rail journey stress-free.

2022 04 28

Travelling with a stoma (and how to make your trip more comfortable)

Travel can be scary for ostomates or people living with a stoma, especially those who have recently had their surgery and are still adjusting to their new circumstances. Fortunately, having a stoma doesn’t mean you have to give up all the things you enjoyed before, such as exercise and travel.

While colostomy equipment is designed to be discrete, safe and secure, and there are more awareness campaigns and training drives to tackle social stigmas, we understand you might still have some reservations about travelling. This is perfectly understandable.

To help, we’ve compiled a travel checklist as well as some air and rail travel tips which address common issues that people living with a stoma face. They may make your trip less stressful and more comfortable.

Travel checklist

Source: Michael Burrell

Check with your GP

Before you plan your trip, you want to make sure it’s safe for you to travel, especially if you are travelling abroad. You should seek medical approval from your GP or stoma nurse if you have had surgery in the past 6 weeks, or if you have been hospitalised in the past 6 months.

Book a seat near the toilet

No matter the mode by which you travel, it’s a good idea to book seats near the toilet. If you have any concerns about leaks, odours, or ballooning, you can swiftly and easily check on your stoma bag.

Set aside extra time

There’s always a potential for delays when you travel. You might need to go to the toilet to dispose of and replace your stoma bag, or your security check might end up taking longer than usual. To avoid any extra stress, make sure you set aside enough time and more for you to travel comfortably.

Pack essentials in your backpack or handbag

This is possibly one of the most important things to do before travelling. We recommend you pack the following:

Spare stoma bags. Make sure to pack different sizes, and even if you tend to use closed bags, take some drainable bags with you as well in case you suffer from a stomach upset.
Protective stoma rings or seals
Barrier creams, or skin barrier protector wipes
Wipes or sprays to remove medical adhesive
Dry wipes
No-water cleanser
An ostomy deodoriser. Stoma bags have air filters with charcoal in them to neutralise any odours, but if you’re worried about smells, then having an ostomy deodoriser at hand can give you peace of mind.
Nappy bags. We know bag disposal is a major concern, and while you can purchase bags with a flushable inner liner, you can also empty the contents of your bag down the toilet. Nappy bags are in case of an emergency when you don’t have access to a toilet but need to empty your bag.
RADAR key. This is particularly useful if you’re travelling within the UK. It gives you access to over 10,000 locked disabled toilets across the country so you can inspect and adjust your colostomy equipment at ease. Ostomates can purchase a RADAR key from Colostomy UK.

Pack spare supplies

While your handbag should contain stoma-related essentials, you should make sure to carry extra ostomy supplies in your other luggage. That way, in case you lose one, you always have the other to rely on for the duration of your trip without having to purchase new supplies.

Spare supplies could also include your support belt or girdle, or specially designed swimwear to accommodate your colostomy bag or protective stoma seal.

Pack medicines

Ostomates dehydrate quicker than most, so you may want to carry rehydration tablets, especially if you’re travelling someplace hot and sunny. Other medications might include what you normally take for constipation or diarrhoea, as well as anti-fungal ointments.

Eat and drink carefully

This goes without saying, but on the day of travel, and during your trip as well, be mindful of what you eat and drink. Avoid anything which, in the past, has upset your stomach.

Tips for air travel with a stoma bag

Source: dongfang zhao

In addition to the travel checklist above, there are a few tips we’ve listed below that are worth keeping in mind and practising when you fly:

Purchase travel insurance.
Arrange for your stoma care nurse to issue a travel certificate. This can be used to explain to airport officials and authorities that you are living with a stoma, are wearing a stoma bag, and need to carry your medical supplies with you.
Accessible support is available at Heathrow, Gatwick and Manchester airports. Some airports also run the hidden disability sunflower lanyard scheme. It may be worth contacting the airport at least 48 hours in advance if you believe you will require assistance.
Be prepared for airport security checks. Full body image scanners are often used to detect whether or not you are carrying dangerous items. If you are uncomfortable with such a scan, you can always mention this to staff, though they will be duty-bound to conduct a body check. This can be done in private if requested. Carrying a stoma travel certificate or a hidden disability lanyard can help facilitate this process.
Lastly, if you are travelling abroad and irrigating, then make sure you irrigate with bottled water to avoid any chance of infection.

Tips for rail travel with a stoma bag

As mentioned before, these tips should be paired with the general travel checklist. If you are travelling by rail, there are a few other tips you could make use of:

Book a seat near an accessible toilet, as most trains in the UK, are now equipped with them. There should be a hook, shelf and bin to help you manage your stoma bag easily.
Book assisted train travel in the UK with Passenger Assistance to make your journey easier. Assistance can help you navigate crowded areas and connect you on your way.

We hope the guidance and tips we’ve provided in this article are useful, and if there’s anything we’ve missed that you feel is worth mentioning, please do let us know in the comments. Till then, we wish you a safe, stress-free and happy journey!

25 04 2022

The best apps for disabled people

It can be challenging navigating the world with mobile, sensory and non-sensory impairments. Thankfully, there are plenty of tablet and phone apps for disabled people that are designed to make things just a little bit easier, more convenient, and more inclusive. We’ve put together a list of 9 such apps.

But before we get to the list, it’s worth mentioning that iOS and Android devices have a suite of accessibility features pre-installed and designed to make using phones or tablets easy for people with disabilities. On both operating systems, you can access this suite by clicking on ‘Settings’ and ‘Accessibility’. Some of the features include Assistive Touch, captioning and audio descriptions, guided access, text-to-speech output and a TalkBack screen reader. If you haven’t already, do give them a try.

Travel apps for disabled people

AccessAble

Price: Free

Available on: iOS and Android

As the name suggests, AccessAble is an app designed to provide users with detailed information on whether a place is accessible or not. It can show whether a place is wheelchair friendly, has Blue Badge parking spaces, accessible toilets, and more. Trained surveyors inspect places and provide reviews, which are further backed up by the user community. The app has over 75,000 detailed access guides and is constantly working to grow its coverage.

AccessAble has a rating of 3.9 on Apple’s App Store, and 3.7 on Google’s Play Store.

Passenger Assistance

Price: Free

Available on: iOS and Android

Passenger Assistance is a travel app for disabled people that allows users to easily request and book assistance for rail journeys. This assistance can be for mobility impairments, sensory impairments, non-visible impairments and more. The app alerts station staff about the user’s requirements so that they can arrange the assistance required.

Passenger Assistance simplifies assisted travel. It has a rating of 4.3 on Apple’s App Store, and 4.1 on Google’s Play Store.

Best apps for blind and visually impaired people

Be My Eyes

Price: Free

Available on: iOS and Android

Be My Eyes is an app that connects blind or visually impaired people with sighted volunteers across the world. The way it works is that whenever a user needs visual assistance, they can open the app and make a live video call. A volunteer answers the call and is able to speak with the user and provide visual assistance.

Be My Eyes has a rating of 4.8 on Apple’s App Store, and 4.4 on Google’s Play Store.

Lookout

Price: Free

Available on: Android

Another free app for the visually impaired, Google’s Lookout uses computer vision to assist users and is developed based on the guidance of the blind and visually impaired community. It comes with 5 different modes, each designed to help users quickly find or get what they need.

‘Explore’ mode provides information on a user’s surroundings. ‘Food Labels’ identifies packaged food. ‘Documents’ allows users to scan and read aloud photographed documents, while ‘Text’ does the same but for smaller passages of text such as email. Lastly, ‘Currency’ identifies US dollars, Indian rupees and Euros.

Lookout has a rating of 4.1 on Google’s Play Store.

Best apps for deaf and hearing impaired people

Rogervoice

Price: Free

Available on: iOS and Android

Rogervoice is a call-transcription app that assists the deaf and hearing impaired. It transcribes speech in real-time so that users can read what someone is saying on the other end of the line and respond instantly. Users also have the choice of typing in what they would like to say during a call, and the app will then use a voice synthesiser to read the message to the person on the other end of the line.

Rogervoice has a rating of 4.6 on Apple’s App Store, and 3.4 on Google’s Play Store.

Petralex

Price: Free

Available on: iOS and Android

Petralex is an app designed to act as a hearing amplifier. You can use the app at home, at the cinema, during social occasions or elsewhere to amplify or fine tune volume and hear with greater clarity. Some of its many free features include speech recognition, hearing correction, acoustic amplification to 30dB and dynamic compression (the amplification of quiet sounds without altering the overall volume).

Petralex has a rating of 4.1 on Apple’s App Store, and 4.6 on Google’s Play Store.

Best apps for people with speech disorders

Spoken – Tap to talk AAC

Price: Free

Available on: iOS and Android

Spoken is a natural language assistant app designed to help people with speech and language disorders, as well as their families and caregivers. It draws upon machine learning and Augmentative and Alternative Communication (AAC) to predict what users want to say next – users therefore simply need to tap to talk. (If you’re unfamiliar with AAC, it refers to a range of strategies and methods which help people who struggle with ordinary speech). Spoken also makes use of machine learning to provide a personalised experience – the more it’s used, the better it gets at predicting what a user wants to say.

Spoken has a rating of 4.7 on Apple’s App Store, and 4.3 on Google’s Play Store.

Avaz AAC

Price: Free (with a lifetime edition available at $175)

Available on: iOS and Android

Like Spoken, Avaz (which is Hindi for ‘Sound’) is an Augmentative and Alternative Communication or AAC app designed to help people with speech-related disabilities. It also happens to be very child-friendly and ideal for families. There is a picture mode which makes use of over 15,000 pictures or Symbolstix to help learners build their vocabulary. There is also a keyboard mode with a powerful prediction system that allows users to create sentences with a few taps, and to quickly load commonly used sentences.

Avaz has a rating of 4.4 on Apple’s App Store, and 4.1 on Google’s Play Store.

Other great apps

Miracle Modus

Price: Free

Available on: iOS and Android

The Miracle Modus is an app which emits soothing patterns of light and sound to help people with autism when they experience a sensory overload. The creator of the app is autistic and found such mathematically patterned rainbow lights very soothing. The patterns respond to touch and so can be manipulated or played with to help users relax and refocus.

Miracle Modus has a rating of 4.2 on Apple’s App Store, and 4.4 on Google’s Play Store.

And that’s our list of useful apps for disabled people. Fortunately, app developers continue to work on such apps, and we’re certain in the coming years there will be more apps to be added to this list. In the meantime, please do let us know if there are any apps for people with disabilities which you have found to be invaluable to you.

2022 04 11

77% of UK adults don’t know what the International Symbol of Access is

The International Symbol of Access (ISA) – a blue square with a white outline of a person in a wheelchair – is most commonly used on toilet doors, in car parks and on public transport. Designed in 1968, the ISA has been adopted internationally.

However, our nationally representative poll of 3,000 UK adults has found that more than three-quarters of people (77%) do not understand what the ISA means. Passenger Assistance commissioned this research via our parent company Transreport, to explore perceptions and understandings of accessibility and accessible facilities.

Just under four in ten (39%) UK adults believe this sign applies only to wheelchair users, even though only 8% of disabled people use a wheelchair.
30% believe this sign means ‘disabled people only’.
Just 23% identified the correct meaning, which is that the sign indicates that ‘building features are suitable for disabled people (wording provided by The Office for Disability Issues, part of the Department for Work and Pensions).

Unwanted policing of accessible facilities

Our survey revealed that 1 in 4 (24%) people would challenge someone for using accessible facilities if they suspected they weren’t eligible.

It also showed that people who misunderstand the meaning of the sign are more likely to challenge others for using accessible facilities if they believed they were not entitled to use them. People who believe the sign means ‘disabled people only’ are significantly more likely to challenge others. 20% said they have challenged someone in the past and 17% said they would if they believed they weren’t entitled to use the facilities.

The research also revealed that older people are more likely to challenge users of accessible facilities and men are twice as likely as women to challenge someone. 21% of over-65s said they’d challenge someone for using accessible facilities, compared to just 8% of 25-34-year-olds.

27% of Londoners say they have challenged someone using accessible facilities, compared to 13% nationally.

A statement from Jay Shen, Passenger Assistance founder

“We suspected there was a level of confusion about the actual meaning of the sign, but we were surprised by the number of people who incorrectly identified its meaning. This tells us there is work to be done to raise awareness about what accessible spaces are really for and who is entitled to use them.

“We also need to continue to demystify some of the myths around impairment and disabled people’s experiences. For example, fewer than 8% of disabled people use a wheelchair, yet more than almost four in ten people believe the ISA refers exclusively to wheelchair users.

“I’d like to see more done to add context to this sign, according to where it is displayed. For example, the sign has different meanings depending on whether it’s in a car park, on a bathroom door or next to a ramp. As a company, we believe that improving experiences for disabled people necessarily improves things for everyone. Everybody benefits when accessibility is improved.”

Stop policing accessible facilities, urges campaigner Dr Amy Kavanagh

Dr Amy Kavanagh is an award-winning disability right activist and campaigner. Here’s what she has to say about our findings.

“We need society to understand that disability isn’t always visible and access needs aren’t always obvious. As a blind person, I’ve been challenged using accessible toilet facilities, there’s an assumption that they are only for wheelchair users. It’s humiliating when you’re waiting to use the toilet to be told off like a naughty child because someone doesn’t understand or listen to your needs.”

“For example, I need an accessible toilet as it’s safer and easier to navigate, the layout is consistent and there is space for my guide dog, it gives me dignity and privacy. There is an assumption that the public are doing disabled people a service by challenging ‘fakers’, but usually they’re actually making life more difficult for people with invisible disabilities, like autism, Crohn’s, mental health conditions or chronic illnesses.

“What I really want people to challenge are access barriers, broken lifts, restaurants not having a braille menu or sign language interpreters not being provided for medical appointments. If you want to support disabled people, call out the failures to include us in society instead of policing the limited accessible services we have.“

If you have a disability and you’re looking for insight into travel and exploration throughout the UK, take a look at the Passenger Assistance blog we’ve written about travelling alone as a disabled person, accessible days out in the UK, and plenty of travel tips and destination highlights for your next trip.

More information about the study;

OnePoll surveyed a nationally representative sample of 3,000 UK adults, on behalf of Transreport and Passenger Assistance, between the dates of 22/03/2022 and 30/03/2022. OnePoll are members of ESOMAR and employs members of the Marketing Research Society.

2022 03 23

視覚障がいを持つ方の電車移動での秘訣

While many train stations in the UK carry great historical value, not all of them have been modernised to the extent that they are fully accessible. For example, more than 2 million people in the UK live with sight loss, and studies have found that they face a higher risk at train stations than the general public.

Source: SilviaJansen

A recent survey of 2000 blind and partially sighted people found that 19% missed important meetings, 13% were late to see friends and family, and 10% had been left stranded on a platform after missing their train – due to accessibility issues they faced.

Rail travel can be challenging for people who are blind or visually impaired. That’s why we’ve put together the list below in which we share tips and highlight important accessibility features and services which can help make your train trip easier, more affordable, and more enjoyable.

Use a disabled person railcard

With a disabled person’s railcard, you get 30% off on train travel. Furthermore, there are alternate discounts available for those living with a disability who do not have a disabled person’s railcard.

If you’re visually impaired or blind, you and an assistant or adult travel companion are eligible for discounted fares on first-class and standard tickets. There are also season tickets that enable you to travel with an adult travel companion at no extra cost on National Rail services, provided you can show evidence of your visual impairment (via a CVI, BP1 or BD8 certificate, or documentation from a recognised institution).

Plan ahead

One of the key issues that blind or visually impaired people face is approaching a ticket office or machine to buy tickets. Not all members of staff have disability awareness training, and it can be complicated using ticket machines.

That’s why you may want to buy your tickets online to ease any anxieties you may have. This can be done from the convenience of your home via a number of portals including National Rail Enquiries. After purchasing your ticket, you can download it to your phone. This simplifies matters when travelling as ticket barriers are now fitted with scanners that read the barcodes of digital tickets.

Use Passenger Assistance for assisted travel

With the Passenger Assistance app, it’s easy to book assistance to ensure your journey is as stress-free as possible. All you have to do is download the app, set up your profile, and share your trip details. The app will then submit your request directly to the train operating company, which will arrange assistance for you. When you turn up at the station, someone will be there to greet and assist you. Here’s a video by West Midlands Railway which describes what services passenger assistance provides to blind and partially sighted travellers.

Train companies also support flexible travel plans, and provide last-minute assistance requests without pre-booking, in the form of Turn Up and Go, you simply need to arrive at the station and request travel assistance, either from railway staff or at a help point.

Train and train station accessibility features

Some train stations have maps in braille and audio to help you track your journey. Platforms should have visual markings and a tactile edge of dotted bumps to indicate where it is safe to stand. And audio announcements should keep you up to date on delays or service changes.

On the train, there are braille features on all buttons. Furthermore, there should be large print text and a contrasting colour scheme to indicate handrails and external doors for the visually impaired. Priority seating is reserved for disabled passengers, and there should be signage that confirms this. Most trains also provide audio notifications of the next stop. Furthermore, you should be allowed to travel with an assistant or guide dog for free, but do call the train operator in advance to confirm this.

Of course, if you still have reservations, you could sign up for Try a Train Day. This is an initiative by train operating companies to introduce or reintroduce their trains to passengers to help them experience a train journey.

We hope you find this information useful. Do let us know if we’ve missed anything or if there’s something you do to make your trip that much more convenient.