Accessibility Statement for Passenger Assistance
Passenger Assistance is committed to creating an inclusive and accessible digital environment for all users. We recognise the importance of ensuring that individuals can access and interact with our website with ease and confidence.
Our Commitment to Accessibility Standards
Our goal is to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level. These guidelines are globally recognised as the standard for web accessibility.
Key Accessibility Features
To help make our website accessible, we have included the following features:
- Alt Text for Images: Descriptive text accompanies non-text content, ensuring screen readers can convey information accurately.
- Keyboard Access: Users can browse and interact with all features without needing a mouse.
- Colour Contrast: Backgrounds are designed with sufficient contrast for better readability and all text, including links within body content and status indicators to meet contrast ratio requirements for both AA (4.5:1) and AAA (7:1) levels to ensure readability for users with low vision.
- Scalable Text: The site supports zooming and font size adjustments without compromising layout or usability.
- No Flashing Content: We do not include fast-flashing elements that may cause issues for people with photosensitive conditions.
- Well-Labelled Forms: Online forms are coded with clear labels to support keyboard navigation and screen reader use.
- Accessible Code: We implement ARIA (Accessible Rich Internet Applications) standards where helpful to improve screen reader compatibility.
- Consistent Layout: Menus, navigation tools, and page structures follow a predictable format to support intuitive use.
- Supports Screen Readers: The platform is tested for compatibility with widely used screen reading tools
- Touch Target Size: Interactive elements such as buttons and icons meet the minimum touch target size of 24×24 pixels, ensuring accessibility on mobile and touch devices
- Avoidance of Redundant Screen Reader Output: Redundant or duplicated announcements (such as repeated access consideration labels or types) are minimised, improving clarity and user experience for screen reader users – supporting WCAG 1.3.2 Meaningful Sequence.
- Error Identification and Feedback: Any form errors are shown both on screen and in a way that screen readers can understand, with messages next to the problem
- Focus Management: When you use the website or app, we help make sure you don’t lose your place. If you open something new, like a pop-up or move to a different part of the page, the screen will move to the right spot by itself. This supports compliance with WCAG 2.4.3
- Web & App Access: Our technology is available through both the website and mobile apps (Android and iOS), giving users the flexibility to choose the channel that best suits them.
Continuous Improvement
We continuously strive to enhance the accessibility of our technology. Feedback from our users is invaluable, and we encourage suggestions to improve the user experience further.
Compatibility
PassengerAssistance.com is designed to work seamlessly across current web browsers and operating systems. We test across various platforms and configurations to ensure accessibility functions correctly including compatibility with assistive tools like magnifiers, speech input, and keyboard-only navigation.
Reviewing Accessibility
Our site undergoes regular audits to maintain accessibility standards. These include scheduled WCAG assessments, manual user testing, and automated scans to detect and address issues early.
Linked Content and External Pages
The website may occasionally link to third-party services, such as transport provider websites, social media platforms or news articles. We do our best to ensure these resources are accessible but cannot guarantee compliance for platforms we do not manage directly.
Let Us Know What You Think
We welcome feedback on how to make Passenger Assistance even more accessible. Whether you’ve had a great experience or encountered an issue or have a suggestion for improvements please do not hesitate to reach out. You can contact us by emailing hello@passengerassistnce.com.