How To Save Money On Train Travel As A Disabled Person 

At the moment, many people are finding it even more difficult than usual to make ends meet: especially disabled people, who already face additional costs in day-to-day life. For many, train travel is essential – but this too can be costly. If you’re looking to save some extra pennies while using public transport, here are some tips and tricks: 

A close-up shot of an unrecognisable person collecting their ticket from a machine in a train station.
  1. Book Advance Tickets 

If you have plans for later in the year, booking advance train tickets is one of the easiest ways to find a lower fare. You can generally book around 12 weeks ahead of your journey (although this has been reduced to 6 weeks in some areas due to the impact of the pandemic), and the earlier you can book, the better. If tickets aren’t live yet and you’re worried about missing the 12-week sweet spot, most booking sites allow you to enter your email address and receive a notification when these tickets are live. 

  1. Purchase A Railcard 

Buying a railcard involves paying a fee upfront, but entitles you to discounts on all train travel before the expiry date. Those who receive specific disability benefits or meet other criteria can apply for a Disabled Person’s Railcard, which provides 1/3 off travel for both yourself and a companion. If not, there are many other railcard options available too. 

  1. Split Your Journey 

When you book a train ticket online, the search engine will automatically show you the quickest routes to reach your destination. However, using online tools like Train Split can show whether splitting your route and changing trains along the way could be more affordable. This option won’t be suitable for every disabled person, especially if you have mobility issues or your preference is to board once and get settled in for a long journey. However, if you struggle with motion sickness or sensory overload, splitting your journey might even help you to better pace yourself throughout your travel day too.  

  1. Look Out For Loyalty Schemes 

If you regularly travel with one train operator, see if they offer any loyalty schemes. These schemes are designed to encourage people to book through their own sites rather than a third-party platform and reward customers with points that convert into savings and discounts for future travel. LNER Perks, for example, offers 2% credit for every £1 you spend with them, as well as monthly competitions and exclusive offers from partner businesses. 

  1. Be Flexible With Travel Times 

If you can, consider travelling at less busy times. Besides advance tickets, off-peak and super-off-peak tickets generally offer the cheapest fares. Even if you’re booking last minute rather than in advance, there tends to be a significant price difference between tickets for peak and off-peak trains, so the latter is usually the best option. Once you know when you’re travelling, don’t forget to book your assistance and you’ll soon be on your way! 

Happy travels, and here’s to a new year of adventures! 

About the Author

Pippa Stacey is a disabled writer and presenter based in Yorkshire. She also works in communications consultancy in the charity sector and has been named by The Disability Power 100 as one of the most influential disabled people in the UK. In her free time, Pippa enjoys theatre, reading, travel, and blogging about her experiences at Life Of Pippa.

2022 and the Passenger Assistance app

Although we’re already two weeks deep into 2023, it wouldn’t be right to not dedicate a post to everything that we’ve achieved together regarding the Passenger Assistance app in 2022. We’ve listened to all of your feedback throughout the year and have worked tirelessly to make the app what it is today, and to create a better platform for disabled people to be able to book assistance for their rail journeys. We’ve accomplished many things this year, from the launch of our new booking website, the addition of new app features and working alongside many disabled people to listen to their experiences and feedback on using the app.

So, let’s get into what 2022 looked like for Passenger Assistance; 

New app features 

1) Based on passenger feedback, we added a new option in the ‘title’ field when users create a profile on the app or booking website. ‘Mx’ was made available as a gender-neutral title, for inclusivity. 

2) Train operators cut the assistance booking window from 6 hours to 2. This allows disabled people to have more spontaneity in their days and rail journeys. 

3) We added new buttons for passengers to request wheelchair spaces, priority seats and/or companion seating alongside any other assistance they require. 

4) Our brand new 予約サイト was launched so passengers are able to book assistance on their computers/laptops for free, meaning those without mobile phones can now also pre-book assistance online. 

5) We launched a new ratings feature allowing passengers to rate their journey assistance through the mobile app. Users can rate their journey using stars and add additional comments in the ‘more information’ boxes so they can leave as much feedback as they’d like. 

Continuing to listen! 

Throughout 2022,  we continued to listen to disabled people’s experiences of using the app to pre-book assistance to make it a better platform. We also worked alongside many influential disabled people to spread awareness of our app and we even had an amazing Christmas jingle which was written and sung by @itsaliceella (Instagram handle), you can listen to it here!

@wheelie_good_life
@itsaliceella
@sophjbutler
@tess.daly

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2022 was great, but there’s so much more we want to achieve and we can’t wait to bring you along on the journey. Your feedback matters to us, we always share it with our team so that we can bring our users the best in-app and online experience we can, so please continue to let us know your thoughts. Thank you for your continued support since the app was launched and bring on 2023!