If you are travelling to a marathon by train, you can request assistance for marathon travel through Passenger Assistance.
Marathon days can make stations and trains busier than usual, so planning ahead can help if you would like support before your journey.
Passenger Assistance can help you request support before you travel.
Planning your marathon journey
Before you travel, it can help to check:
- Your train times
- The station nearest the event
- Whether your journey involves changes
- How busy the station may be
- What support you would like
You can then use the Passenger Assistance app or Webサイト to request support.
What support can you request?
You can request help moving through the station, finding the right platform, changing trains, getting on or off the train or using a ramp.
You can also add notes in your own words.
This helps staff understand what support has been requested before you arrive.
Read more how to use the Passenger Assistance app to request assistance here.
Using Ask PA
Ask PA, the Passenger Assistance WhatsApp service, can help you check station accessibility information and manage your assistance request while you travel.
This can be useful on busy event days.
Do I have to request assistance?
No.
Passenger Assistance does not replace Turn Up and Go.
It is simply another option if planning ahead helps you feel more prepared.
Start using Passenger Assistance
To request assistance for your marathon journey, visit passengerassistance.com or download the Passenger Assistance app.