Who is Passenger Assistance for? Passenger Assistance is for Disabled passengers, older people and people with access needs who would like support when travelling by train.
You do not need to have a visible impairment to request assistance.
You do not need to use a wheelchair or mobility aid.
Passenger Assistance is there if support would help make your journey feel clearer and more manageable.
What access needs can Passenger Assistance support?
Everyone’s journey is different.
You may want support because of:
- A mobility impairment
- A visual impairment
- A hearing impairment
- A hidden disability
- Anxiety
- Dementia
- Pain or fatigue
- A temporary injury
- Travelling with a Disabled child
- Being an older person who needs support
You can request the support that works for you.
What support can you request?
Passenger Assistance can help you request support at the station or during your journey.
This might include help finding a platform, getting on or off the train, using a ramp, changing trains or getting clear information from staff.
You can also add notes in your own words.
Do I have to request assistance before I travel?
No.
Some people request assistance before they travel. Some people use Turn Up and Go. Some people travel spontaneously.
All of these choices are valid.
Passenger Assistance gives you another option if planning ahead helps you feel more prepared.
Start using Passenger Assistance
To request assistance for your next train journey, visit passengerassistance.com or download the Passenger Assistance app.