{"id":435,"date":"2022-01-21T12:03:44","date_gmt":"2022-01-21T12:03:44","guid":{"rendered":"https:\/\/passengerassistance.com\/?p=435"},"modified":"2026-07-17T14:22:52","modified_gmt":"2026-07-17T14:22:52","slug":"real-life-journeys-using-the-passenger-assistance-app","status":"publish","type":"post","link":"https:\/\/passengerassistance.com\/jpn\/blog\/real-life-journeys-using-the-passenger-assistance-app\/","title":{"rendered":"Real-life journeys using the Passenger Assistance app"},"content":{"rendered":"<p><strong>Real-life journeys using the Passenger Assistance app<\/strong> show how different passengers use the app in different ways.<\/p>\n\n\n\n<p>Some people use it for work. Some use it for visiting friends and family. Others use it for days out, football matches, long journeys or travelling independently.<\/p>\n\n\n\n<p>Everyone travels differently.<\/p>\n\n\n\n<p>Passenger Assistance gives Disabled passengers, older people and people with access needs another way to request support before travelling by train.<\/p>\n\n\n\n<h2>Why real-life journeys matter<\/h2>\n\n\n\n<p>Accessible travel is not one-size-fits-all.<\/p>\n\n\n\n<p>Different passengers face different barriers. Some passengers want ramp support. Some want help changing trains. Some want clear information from staff. Others want reassurance that their access needs have been shared before they arrive at the station.<\/p>\n\n\n\n<p>That is why real-life stories matter.<\/p>\n\n\n\n<p>They show how Passenger Assistance can support different journeys, different passengers and different access needs.<\/p>\n\n\n\n<h2>Using Passenger Assistance to travel independently<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Alice\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/VtoKaKiODIo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>Alice shows us how she uses the app<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Alice Ella, also known as <strong>&#8216;<a href=\"https:\/\/www.instagram.com\/itsaliceella\/\" target=\"_blank\" rel=\"noreferrer noopener\">@itsaliceella<\/a>&#8216;<\/strong> on Instagram, has shared how Passenger Assistance helped her travel more independently.<\/p>\n\n\n\n<p>As a wheelchair user, Alice had previously found travelling alone difficult. She felt she often needed someone with her to help carry bags, push her wheelchair or support her through the journey.<\/p>\n\n\n\n<p>Using the Passenger Assistance app gave Alice another option.<\/p>\n\n\n\n<p>She could request support before travelling, including help at the station, luggage support and assistance getting onto the train.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"581\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2-1024x581.png\" alt=\"Umaymah, a Disabled wheelchair user, using her phone while travelling by train with Passenger Assistance.\" class=\"wp-image-2100\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2-1024x581.png 1024w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2-300x170.png 300w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2-768x436.png 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2-18x10.png 18w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/07\/umaymah-dakri-assistance-2.png 1426w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Umaymah, a Disabled wheelchair user, using her phone while travelling by train with Passenger Assistance.<\/figcaption><\/figure>\n\n\n\n<p>Umaymah, a Disabled person and wheelchair user, shares how Passenger Assistance helps make wheelchair train travel feel clearer, calmer and more manageable. <\/p>\n\n\n\n<p>Read Umaymah&#8217;s story here: <a href=\"https:\/\/passengerassistance.com\/jpn\/blog\/travelling-by-train-wheelchair-user-passenger-assistance\/\"><strong>Travelling by train as a wheelchair user: Umaymah\u2019s Passenger Assistance story<\/strong>.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Georgina\" width=\"640\" height=\"480\" src=\"https:\/\/www.youtube.com\/embed\/trdIk0M3IQw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>Georgina travelling to see her best friend<\/strong><\/figcaption><\/figure>\n\n\n\n<p>This is Georgina Awasdell, &#8216;<a href=\"https:\/\/www.instagram.com\/georginawasdall\/\" target=\"_blank\" rel=\"noreferrer noopener\">@georginaawasdell<\/a>&#8216;, she used Passenger Assistance when travelling to visit her long-distance best friend.<\/p>\n\n\n\n<p>For many passengers, journeys like this are about more than getting from one station to another.<\/p>\n\n\n\n<p>They are about connection, independence and being able to make plans with more confidence<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5339-1-574x1024.jpg\" alt=\"Clara is taking a selfie on a train wearing a blue dress, short black hair and is smiling into the camera\" class=\"wp-image-442\" width=\"247\" height=\"441\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5339-1-574x1024.jpg 574w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5339-1-168x300.jpg 168w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5339-1.jpg 690w\" sizes=\"(max-width: 247px) 100vw, 247px\" \/><figcaption class=\"wp-element-caption\"><strong>Clara taking a day trip<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Clara Holmes, also known as &#8216;<a href=\"https:\/\/www.instagram.com\/rollinfunky\/\" target=\"_blank\" rel=\"noreferrer noopener\">@rollinfunky<\/a>&#8216; on Instagram, has used the Passenger Assistance app when travelling by rail. Clara is a wheelchair user and has shared how the app can help reduce some of the stress around train travel. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5340-915x1024.jpg\" alt=\"Emma is in her wheelchair on a train travelling. She is wearing a brown jacket, blue jeans and converses. \" class=\"wp-image-437\" width=\"249\" height=\"278\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5340-915x1024.jpg 915w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5340-268x300.jpg 268w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5340-768x860.jpg 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5340.jpg 1242w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><figcaption class=\"wp-element-caption\"><strong>Emma taking a spontaneous trip <\/strong><\/figcaption><\/figure>\n\n\n\n<p>Emma, &#8216;<a href=\"https:\/\/www.instagram.com\/simplyemmablog\/\" target=\"_blank\" rel=\"noreferrer noopener\">@Simplyemmablog<\/a>&#8216; &#8211; With the help of the Passenger Assistance app, Emma took her first train journey in two years! With just a few clicks, she entered all her requirements into the app meaning that once she arrived at the station, staff already knew what she needed. The app has allowed Emma to feel spontaneous as she doesn&#8217;t have to plan her journeys too far in advance. If you need some inspiration on where to take your next trip, check out our &#8216;<a href=\"https:\/\/passengerassistance.com\/jpn\/blog\/wheelchair-friendly-walks-in-derbyshire\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wheelchair-friendly walks in Derbyshire<\/a>&#8216; blog post. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"768\" height=\"1024\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-768x1024.jpg\" alt=\"Becky smiling at the camera indoors, wearing glasses and a grey jumper, with long dark hair and a wooden door in the background.\" class=\"wp-image-2039\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-768x1024.jpg 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-225x300.jpg 225w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-1152x1536.jpg 1152w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-1536x2048.jpg 1536w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-9x12.jpg 9w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/IMG_6823-1-scaled.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>Becky shares how Passenger Assistance makes planning train travel as a Disabled person feel quicker and easier. <a href=\"https:\/\/passengerassistance.com\/jpn\/blog\/accessible-train-travel-made-easy-with-transreport-technology\/\"><strong>Read Becky&#8217;s story here.<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5341-575x1024.jpg\" alt=\"Charlie, a ginger haired male, is on his  wheelchair on a train. He is wearing a black face mask, a black jacket and a green t-shirt.\" class=\"wp-image-438\" width=\"247\" height=\"440\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5341-575x1024.jpg 575w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5341-168x300.jpg 168w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5341.jpg 757w\" sizes=\"(max-width: 247px) 100vw, 247px\" \/><figcaption class=\"wp-element-caption\"><strong>Charlie is on his daily commute<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Here we have Charlie, also known as &#8216;<a href=\"https:\/\/www.instagram.com\/n_q_p_c\/\" target=\"_blank\" rel=\"noreferrer noopener\">@n_q_p_c<\/a>&#8216; on Instagram, a young wheelchair user with Cerebral Palsy. Charlie is a huge advocate of the Passenger Assistance app, sharing that he believes it makes getting the train for disabled people so much easier. He&#8217;s shared so many of his journeys to social media showing how much it helps him travel, whether its for work or pleasure. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5342-1024x1015.jpg\" alt=\"Judith using a ramp to board the train, shot from behind\" class=\"wp-image-439\" width=\"258\" height=\"255\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5342-1024x1015.jpg 1024w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5342-300x297.jpg 300w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5342-768x761.jpg 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5342.jpg 1242w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><figcaption class=\"wp-element-caption\"><strong>Judith travelling to watch a football game in Nottingham<\/strong><\/figcaption><\/figure>\n\n\n\n<p>We loved seeing Judith Smale, &#8216;<a href=\"https:\/\/www.instagram.com\/judith_wheel_travel\/\" target=\"_blank\" rel=\"noreferrer noopener\">@judith_wheel_travel<\/a>&#8216;, using the Passenger Assistance app to travel to Newcastle to watch a football game! Judith is a wheelchair user who enjoys getting out and about, so has used the app many times since its launch to request her assistance. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343-1024x1017.jpg\" alt=\"Amy sitting in her wheelchair on the train platform. Text box next to her reads, 'How i get the train as a wheelchair user'\" class=\"wp-image-440\" width=\"314\" height=\"312\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343-1024x1017.jpg 1024w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343-300x298.jpg 300w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343-150x150.jpg 150w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343-768x763.jpg 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/01\/IMG_5343.jpg 1242w\" sizes=\"(max-width: 314px) 100vw, 314px\" \/><figcaption class=\"wp-element-caption\"><strong>Amy commuting to her college in Birmingham<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Amy, &#8216;<a href=\"https:\/\/www.instagram.com\/chronically_good_life\/\" target=\"_blank\" rel=\"noreferrer noopener\">@chronically_good_life<\/a>&#8216;, is another huge lover of our app as she is someone who regularly posts her journeys and specifies how the app allows her to commute more by train. She often uses the app for her journeys into college and days out with her friends. <\/p>\n\n\n\n<h2>How to use the Passenger Assistance app<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-1024x576.png\" alt=\"Hands holding Passenger Assistance\" class=\"wp-image-2040\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-1024x576.png 1024w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-300x169.png 300w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-768x432.png 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-1536x864.png 1536w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11-18x10.png 18w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/03\/Untitled-design-11.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Hands holding Passenger Assistance<\/figcaption><\/figure>\n\n\n\n<p>The <a href=\"http:\/\/booking.passengerassistance.com\" target=\"_blank\" rel=\"noreferrer noopener\">Passenger Assistance app<\/a> lets you request support before you travel.<\/p>\n\n\n\n<p>You can use it to:<\/p>\n\n\n\n<ul>\n<li>Choose your train journey<\/li>\n\n\n\n<li>Share your access needs<\/li>\n\n\n\n<li>Request the support you would like<\/li>\n\n\n\n<li>Add notes for staff<\/li>\n\n\n\n<li>View and manage your assistance request<\/li>\n<\/ul>\n\n\n\n<p>Your request is then sent to the train company supporting your journey.<\/p>\n\n\n\n<h2>Travelling your way<\/h2>\n\n\n\n<p>Passenger Assistance does not replace Turn Up and Go.<\/p>\n\n\n\n<p>Disabled passengers still have the right to travel by train without requesting assistance in advance.<\/p>\n\n\n\n<p>Some people prefer to request assistance before they travel. Some people use Turn Up and Go. Others travel spontaneously or decide what they need on the day.<\/p>\n\n\n\n<p>All of these choices are valid.<\/p>\n\n\n\n<p>Passenger Assistance simply gives passengers another option if planning ahead helps them feel more prepared.<\/p>\n\n\n\n<h2>Start using Passenger Assistance<\/h2>\n\n\n\n<p>Real-life journeys using the Passenger Assistance app show that accessible travel looks different for everyone.<\/p>\n\n\n\n<p>Passenger Assistance can help you share your access needs, request support and keep journey details in one place.<\/p>\n\n\n\n<p>To request assistance for your next train journey, visit <strong><a href=\"https:\/\/passengerassistance.com\/jpn\/\" target=\"_blank\" rel=\"noreferrer noopener\">passengerassistance<\/a>.com<\/strong> or download the <strong>Pa<a href=\"http:\/\/booking.passengerassistance.com\" target=\"_blank\" rel=\"noreferrer noopener\">ssenger Assistance app<\/a><\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Real-life journeys using the Passenger Assistance app show how different passengers use the app in different ways. Some people use it for work. Some use it for visiting friends and family. Others use it for days out, football matches, long journeys or travelling independently. Everyone travels differently. Passenger Assistance gives Disabled passengers, older people and people with access needs another way to request support before travelling by train. Why real-life journeys matter Accessible travel is not one-size-fits-all. Different passengers face different barriers. Some passengers want ramp support. Some want help changing trains. Some want clear information from staff. Others want reassurance that their access needs have been shared before they [&hellip;]<\/p>","protected":false},"author":13,"featured_media":187,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[1],"tags":[11,18,20,19,12,28,29,30],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Real-Life Journeys Using the Passenger Assistance App<\/title>\n<meta name=\"description\" content=\"Read real-life journeys using the Passenger Assistance app and see how Disabled passengers use it to request support for train travel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/passengerassistance.com\/jpn\/blog\/real-life-journeys-using-the-passenger-assistance-app\/\" \/>\n<meta property=\"og:locale\" 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