{"id":2270,"date":"2025-03-20T14:10:00","date_gmt":"2025-03-20T14:10:00","guid":{"rendered":"https:\/\/passengerassistance.com\/?p=2270"},"modified":"2026-09-18T14:18:24","modified_gmt":"2026-09-18T14:18:24","slug":"who-is-passenger-assistance-for","status":"publish","type":"post","link":"https:\/\/passengerassistance.com\/jpn\/blog\/who-is-passenger-assistance-for\/","title":{"rendered":"Who is Passenger Assistance for?"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img width=\"1920\" height=\"1080\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Carrie Ann Lightley using a ramp to board a train in her wheelchair.\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file.png 1920w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file-300x169.png 300w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file-1024x576.png 1024w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file-768x432.png 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file-1536x864.png 1536w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2026\/08\/file-18x10.png 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n<p><strong>Who is Passenger Assistance for?<\/strong> Passenger Assistance is for Disabled passengers, older people and people with access needs who would like support when travelling by train.<\/p>\n\n\n\n<p>You do not need to have a visible impairment to request assistance.<\/p>\n\n\n\n<p>You do not need to use a wheelchair or mobility aid.<\/p>\n\n\n\n<p>Passenger Assistance is there if support would help make your journey feel clearer and more manageable.<\/p>\n\n\n\n<h2>What access needs can Passenger Assistance support?<\/h2>\n\n\n\n<p>Everyone\u2019s journey is different.<\/p>\n\n\n\n<p>You may want support because of:<\/p>\n\n\n\n<ul>\n<li>A mobility impairment<\/li>\n\n\n\n<li>A visual impairment<\/li>\n\n\n\n<li>A hearing impairment<\/li>\n\n\n\n<li>A hidden disability<\/li>\n\n\n\n<li>Anxiety<\/li>\n\n\n\n<li>Dementia<\/li>\n\n\n\n<li>Pain or fatigue<\/li>\n\n\n\n<li>A temporary injury<\/li>\n\n\n\n<li>Travelling with a Disabled child<\/li>\n\n\n\n<li>Being an older person who needs support<\/li>\n<\/ul>\n\n\n\n<p>You can request the support that works for you.<\/p>\n\n\n\n<h2>What support can you request?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"819\" height=\"1024\" src=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3-819x1024.png\" alt=\"Phone displaying the \u2018Journey Assistance\u2019 page in the Passenger Assistance app. On-screen text reads: \u201cChoose the support you need. Select the help you need and add notes for staff if you want to.\u201d\" class=\"wp-image-2003\" srcset=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3-819x1024.png 819w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3-240x300.png 240w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3-768x960.png 768w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3-10x12.png 10w, https:\/\/passengerassistance.com\/wp-content\/uploads\/2025\/11\/3.png 1080w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/><figcaption class=\"wp-element-caption\">Choose the support you need<\/figcaption><\/figure>\n\n\n\n<p><a href=\"https:\/\/booking.passengerassistance.com\/\">Passenger Assistance<\/a> can help you request support at the station or during your journey.<\/p>\n\n\n\n<p>This might include help finding a platform, getting on or off the train, using a ramp, changing trains or getting clear information from staff.<\/p>\n\n\n\n<p>You can also add notes in your own words.<\/p>\n\n\n\n<h2>Do I have to request assistance before I travel?<\/h2>\n\n\n\n<p>No.<\/p>\n\n\n\n<p>Some people request assistance before they travel. Some people use Turn Up and Go. Some people travel spontaneously.<\/p>\n\n\n\n<p>All of these choices are valid.<\/p>\n\n\n\n<p><a href=\"https:\/\/booking.passengerassistance.com\/\">Passenger Assistance<\/a> gives you another option if planning ahead helps you feel more prepared.<\/p>\n\n\n\n<h2>Start using Passenger Assistance<\/h2>\n\n\n\n<p>To request assistance for your next train journey, visit <strong><a href=\"https:\/\/passengerassistance.com\/jpn\/\">passengerassistance.com<\/a><\/strong> or download the <strong><a href=\"https:\/\/booking.passengerassistance.com\/\">Passenger Assistance app<\/a><\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Who is Passenger Assistance for? Passenger Assistance is for Disabled passengers, older people and people with access needs who would like support when travelling by train. You do not need to have a visible impairment to request assistance. You do not need to use a wheelchair or mobility aid. Passenger Assistance is there if support would help make your journey feel clearer and more manageable. What access needs can Passenger Assistance support? Everyone\u2019s journey is different. You may want support because of: You can request the support that works for you. What support can you request? Passenger Assistance can help you request support at the station or during your journey. [&hellip;]<\/p>","protected":false},"author":25,"featured_media":2212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[1],"tags":[21,11,18,20,19,12,134,29,30,33],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Who Is Passenger Assistance For?<\/title>\n<meta name=\"description\" content=\"Who Passenger Assistance is for and how it can help Disabled passengers, older people and people with access needs request train support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/passengerassistance.com\/jpn\/blog\/who-is-passenger-assistance-for\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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