{"id":2243,"date":"2025-08-06T08:31:00","date_gmt":"2025-08-06T08:31:00","guid":{"rendered":"https:\/\/passengerassistance.com\/?p=2243"},"modified":"2026-09-14T11:24:18","modified_gmt":"2026-09-14T11:24:18","slug":"change-or-cancel-passenger-assistance-request","status":"publish","type":"post","link":"https:\/\/passengerassistance.com\/jpn\/blog\/change-or-cancel-passenger-assistance-request\/","title":{"rendered":"How to change or cancel a Passenger Assistance request"},"content":{"rendered":"
\"An<\/figure>\n\n\n

You can change or cancel a Passenger Assistance request<\/strong> if your travel plans change before your journey.<\/p>\n\n\n\n

Plans can change. You may no longer be travelling, or your journey details may be different.<\/p>\n\n\n\n

The Passenger Assistance app gives you a way to manage your request before you travel.<\/p>\n\n\n\n

Passenger Assistance helps Disabled passengers, older people and people with access needs request support for train travel.<\/p>\n\n\n\n

How to cancel a Passenger Assistance request<\/h2>\n\n\n\n

If you are no longer travelling, you can cancel your Passenger Assistance<\/a> request before your scheduled journey.<\/p>\n\n\n\n

You can do this yourself through the Passenger Assistance app<\/a> easily by selecting your assistance and selecting cancel assistance.<\/p>\n\n\n\n

You can also contact the train operating company and ask them to cancel it for you.<\/p>\n\n\n\n

Cancelling your request helps the train company know that assistance is no longer needed.<\/p>\n\n\n\n

How to change your journey details<\/h2>\n\n\n\n
\"Hands
Hands holding Passenger Assistance<\/figcaption><\/figure>\n\n\n\n

If your journey details change, you can update them in the Passenger Assistance app<\/a>.<\/p>\n\n\n\n

Go to the My Journeys<\/strong> page and change the journey details for your request.<\/p>\n\n\n\n

After you make a change, you will receive a new email confirming that your request has been updated.<\/p>\n\n\n\n

The train company will then check the request again.<\/p>\n\n\n\n

If everything is okay, you will receive another email confirming your new journey. Your updated journey in the app will also show as confirmed<\/strong>.<\/p>\n\n\n\n

What if I am not sure who to contact?<\/h2>\n\n\n\n

Your assistance may be managed by the train company responsible for your journey.<\/p>\n\n\n\n

This can differ depending on the train or station.<\/p>\n\n\n\n

Check your confirmation email, reminder email or the My Journeys<\/strong> page in the app to find the right contact details.<\/p>\n\n\n\n

Why have I received a Passenger Assistance reminder email?<\/h2>\n\n\n\n
\"A
Your Passenger Assistance request is sent to the train operator for confirmation.<\/figcaption><\/figure>\n\n\n\n

If you have a confirmed assistance request and have added an email address to your profile, you will receive a reminder email 24 hours before your scheduled journey.<\/p>\n\n\n\n

This email reminds you about your upcoming journey.<\/p>\n\n\n\n

It includes key details, such as:<\/p>\n\n\n\n