{"id":1725,"date":"2024-10-28T09:46:15","date_gmt":"2024-10-28T09:46:15","guid":{"rendered":"https:\/\/passengerassistance.com\/?p=1725"},"modified":"2026-07-17T15:14:36","modified_gmt":"2026-07-17T15:14:36","slug":"wheelchair-user-train-travel-passenger-assistance","status":"publish","type":"post","link":"https:\/\/passengerassistance.com\/jpn\/blog\/wheelchair-user-train-travel-passenger-assistance\/","title":{"rendered":"Wheelchair user train travel: Joe\u2019s Passenger Assistance journey from Glasgow to Aberdeen"},"content":{"rendered":"
\"Illustration<\/figure>\n\n\n\n

Train travel can be exciting, especially when it opens up new places for work, days out or visiting friends and family. But for Disabled and older passengers, inaccessible systems, unclear information and uncertainty around support can make journeys more stressful than they should be.<\/p>\n\n\n\n

In this guest blog, Joe Logue, Community Manager at Euan\u2019s Guide, shares his experience of wheelchair user train travel<\/strong> from Glasgow to Aberdeen. Joe explains how he used the Passenger Assistance app<\/a> to request support, what happened at the station and what travelling with confidence means to him.<\/p>\n\n\n\n

Planning my journey with Passenger Assistance<\/h2>\n\n\n\n

I not only travel for pleasure but for work. My name is Joe, I\u2019m a wheelchair user, and I\u2019m the Community Manager at Euan\u2019s Guide, the award-winning disabled access charity. In short, my job is to visit transport locations around the UK to review accessibility and improve the information available to disabled passengers as part of our new travel-focused project. At Euan\u2019s Guide, our mission is to improve the disabled access information available and make it easier, safer and more rewarding for disabled people to find and visit accessible places.<\/p>\n\n\n\n

Recently, I travelled from Glasgow to Aberdeen for work. I first purchased train tickets on the ScotRail website, making sure to take advantage of my Disabled Persons Railcard. I then requested assistance via the Passenger Assistance App<\/a>, matching my departure date and time with my ticket booking and leaving a note explaining the type of assistance I need.<\/p>\n\n\n\n

When I arrived at Queen Street Station I spoke with Steven, who works for Network Rail, and provides assistance to disabled and older passengers. Steven let me know that he was expecting me, reading my name from the sheet before I had time to offer it.<\/p>\n\n\n\n

I took the opportunity to have a short chat with Steven who spoke of the station-side of the Passenger Assistance App,<\/a> he liked how helpful it is, particularly how it allows stations to communicate with each other, and that amendments can be made quickly when passengers arrive early or need to make a change to their journey. This not only benefits passengers who have requested assistance in advance but allows for the creation of profiles to relay the access needs of passengers who choose to travel on the day.<\/p>\n\n\n\n

The Inter7City ScotRail train I boarded had a pretty steep ramp, but Steven supported me in boarding and guided me through to the accessible space I\u2019d booked. Knowing that my assistance was booked, brought a sense of ease. When I arrived at Aberdeen 2 hours and 40 minutes later, I was met with a smile and assisted from the train. I didn\u2019t get the chance to get the man\u2019s name but I was sure to thank him. The staff at the gates opened the accessible gate for me and waved me through.<\/p>\n\n\n\n

Before I left Aberdeen Railway Station, I spoke with Louise at the Information desk. Louise works for Network Rail and assists disabled and older customers in making their journey. Knowledgeable about accessibility overall and eager to help, she took time to speak to me about her role and how Transreport\u2019s Passenger Assistance App<\/a> has changed things. She highlighted the benefits of having a customer\u2019s access needs provided in advance so that the support provided is bespoke to each passenger.\u202f<\/p>\n\n\n\n

My time in the city was spent reviewing accessibility at transport hubs and popular visitor locations, and I documented my experience at the station on Euan\u2019s Guide. I found Aberdeen to be a lovely city, though there are a fair few hills to be aware of – sore on the arms if you\u2019re a manual wheelchair user (trust me).<\/p>\n\n\n\n

On my way home, I encountered Louise again and it was like chatting to an old friend. We had a laugh about some silly events I encountered on my visit to the city, and she made sure that I got on the train. A member of the assistance team at the station helped me onto the train quickly and efficiently, so efficiently in fact that we didn\u2019t have time to talk but they made sure I was comfortable before heading off to their next passenger. Though Aberdeen Railway Station is small, it\u2019s busy, so I understood the haste.<\/p>\n\n\n\n

On the journey back to Glasgow, along what has to be one of the most scenic routes in Scotland, I spoke with Sue. Sue lives in England but loves spending time in Scotland. She boarded the train at Dundee with help from the station staff, so I thought I\u2019d ask her about her experience with the Passenger Assistance App.<\/p>\n\n\n\n

Sue, an experienced traveller, told me that she loves the app, and likes how she can travel, confident in the knowledge that her access needs will be met. Sue has a true sense of adventure and enjoyed telling me of the places she\u2019s been.<\/p>\n\n\n\n

In my opinion, one of the real purposes of the Passenger Assistance App is to dismantle travel barriers for disabled and older people who need a little support to make that trip they\u2019ve been longing to make. I find rail is a pleasant way to travel and a great way to see parts of the country you may not otherwise get to see. Call me romantic but there\u2019s wonder in the dramatic landscapes of the UK, and I love to see the transition from farms to fens, and on that rare coastal route, the sea.<\/p>\n\n\n\n

I’ve touched on what travelling with confidence means in a general sense, but it\u2019s much more than just knowing I\u2019ve requested assistance, it\u2019s leaving the house without fear, recognising the challenge but not letting it stop me, and being out there in a world that many disabled and older people feel excluded from. When I can lift my head and cross that threshold, knowing that I can go where I need to go, that\u2019s confidence.<\/p>\n\n\n\n

If you’d like to explore another way to request assistance, you can install the Passenger Assistance app on your smartphone or try out the web version at the following link: passengerassistance.com<\/a><\/p>\n\n\n\n

It brings peace of mind knowing that staff understand what assistance you need, so you can focus on your journey. Get out there!\u00a0<\/p>\n\n\n\n

About the Author<\/strong><\/p>\n\n\n\n

\"Image<\/figure>\n\n\n\n

Joe Logue is the Community Manager at the award-winning disabled access charity Euan\u2019s Guide. With a focus on travel as a disabled person and a passion for writing, he\u2019s eager to share his experiences and open the world to others living with a disability.<\/p>","protected":false},"excerpt":{"rendered":"

Train travel can be exciting, especially when it opens up new places for work, days out or visiting friends and family. But for Disabled and older passengers, inaccessible systems, unclear information and uncertainty around support can make journeys more stressful than they should be. In this guest blog, Joe Logue, Community Manager at Euan\u2019s Guide, shares his experience of wheelchair user train travel from Glasgow to Aberdeen. Joe explains how he used the Passenger Assistance app to request support, what happened at the station and what travelling with confidence means to him. Planning my journey with Passenger Assistance I not only travel for pleasure but for work. My name is […]<\/p>","protected":false},"author":13,"featured_media":1727,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[119,125],"tags":[21,18,20,19,12,134,29,30,33],"yoast_head":"\nWheelchair User Train Travel: Joe\u2019s Passenger Assistance Journey<\/title>\n<meta name=\"description\" content=\"Joe Logue from Euan\u2019s Guide shares his experience of wheelchair user train travel from Glasgow to Aberdeen using Passenger Assistance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/passengerassistance.com\/jpn\/blog\/wheelchair-user-train-travel-passenger-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wheelchair User Train Travel: Joe\u2019s Passenger Assistance Journey\" \/>\n<meta property=\"og:description\" content=\"Joe Logue from Euan\u2019s Guide shares his experience of wheelchair user train travel from Glasgow to Aberdeen using Passenger Assistance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/passengerassistance.com\/jpn\/blog\/wheelchair-user-train-travel-passenger-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"Passenger Assistance\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-28T09:46:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-17T15:14:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-8.png\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-8.png\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jenny Cleeton\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"6\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/passengerassistance.com\/#organization\",\"name\":\"Passenger Assistance\",\"url\":\"https:\/\/passengerassistance.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/passengerassistance.com\/#logo\",\"inLanguage\":\"ja\",\"url\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/06\/Passenger-Assistance-Logo.png\",\"contentUrl\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/06\/Passenger-Assistance-Logo.png\",\"width\":550,\"height\":200,\"caption\":\"Passenger Assistance\"},\"image\":{\"@id\":\"https:\/\/passengerassistance.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/passengerassistance.com\/#website\",\"url\":\"https:\/\/passengerassistance.com\/\",\"name\":\"Passenger Assistance\",\"description\":\"Share your access needs in advance and request assistance for your train journey.\",\"publisher\":{\"@id\":\"https:\/\/passengerassistance.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/passengerassistance.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/passengerassistance.com\/blog\/wheelchair-user-train-travel-passenger-assistance\/#primaryimage\",\"inLanguage\":\"ja\",\"url\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-8.png\",\"contentUrl\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-8.png\",\"width\":940,\"height\":788,\"caption\":\"Illustration of two people at a table on a train, with a scene of green hills, trees and grey mountains outside the window behind them. 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