{"id":1701,"date":"2024-08-14T09:25:37","date_gmt":"2024-08-14T09:25:37","guid":{"rendered":"https:\/\/passengerassistance.com\/?p=1701"},"modified":"2024-08-14T09:25:38","modified_gmt":"2024-08-14T09:25:38","slug":"supporting-your-right-to-turn-up-and-go","status":"publish","type":"post","link":"https:\/\/passengerassistance.com\/jpn\/blog\/supporting-your-right-to-turn-up-and-go\/","title":{"rendered":"Supporting your Right to Turn Up and Go with Passenger Assistance Technology<\/strong>\u00a0"},"content":{"rendered":"

Click here<\/a> to jump to Easy Read version.<\/p>\n\n\n\n

At Transreport, we understand that traveling by rail should be accessible and empowering for everyone. Central to this is the legal right of Disabled and older people to “Turn Up and Go” (TUAG) – to travel without the need to request assistance in advance. We know there have been concerns about the role of our Passenger Assistance technology in relation to this right, and we want to be clear: this technology is here to support, not limit TUAG.\u00a0<\/p>\n\n\n\n

When you exercise your legal right to Turn Up And Go, our Passenger Assistance technology can be used by rail staff, in addition to radioing or calling, to communicate your access needs across teams. This is to ensure your assistance is in place, and that staff have the information they need to support your access needs appropriately and efficiently. <\/p>\n\n\n\n

But how does it work, and why is it useful?<\/p>\n\n\n\n

\"An<\/figure>\n\n\n\n

<\/p>\n\n\n\n

How It Works<\/h2>\n\n\n\n
    \n
  1. If you wish to Turn Up And Go (TUAG), Passenger Assistance technology can be used to record and communicate your access needs through the Passenger Assistance staff app on the staff device.<\/li>\n\n\n\n
  2. Rail staff can either create an anonymous guest profile or view your existing profile in their app to see how best to support your journey. <\/li>\n\n\n\n
  3. Your access needs can be instantly communicated using Passenger Assistance technology, along with being phoned or radioed. <\/li>\n\n\n\n
  4. The train company will be notified via their app of your expected arrival time and access needs.<\/li>\n<\/ol>\n\n\n\n

    <\/p>\n\n\n\n

    Why Is it Useful?<\/h2>\n\n\n\n

    The staff app automates the process of communicating your access needs between rail staff teams. This helps ensure that every relevant team member receives the correct information, reducing the risk of miscommunication. <\/p>\n\n\n\n

    The technology has been designed to support Disabled and older people’s right to TUAG and travel more spontaneously by making it easier for staff to communicate access needs without the need for prior arrangements. <\/p>\n\n\n\n

    The digital trail created by Transreport\u2019s Passenger Assistance technology helps maintain a record of all communications and actions taken. This transparency is key to providing reliable service, creating a digital accountability trail within organisations, to deliver high standards of accessibility. <\/p>\n\n\n\n

    <\/p>\n\n\n\n

    Easy Read Version<\/h2>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Teal<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>\n\n\n\n
    \"Graphic<\/figure>","protected":false},"excerpt":{"rendered":"

    Click here to jump to Easy Read version. At Transreport, we understand that traveling by rail should be accessible and empowering for everyone. Central to this is the legal right of Disabled and older people to “Turn Up and Go” (TUAG) – to travel without the need to request assistance in advance. We know there have been concerns about the role of our Passenger Assistance technology in relation to this right, and we want to be clear: this technology is here to support, not limit TUAG.\u00a0 When you exercise your legal right to Turn Up And Go, our Passenger Assistance technology can be used by rail staff, in addition to […]<\/p>","protected":false},"author":13,"featured_media":1702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[119],"tags":[21,18,20,19,12,147,134,29,30,149,148,146,33],"yoast_head":"\nSupporting your Right to Turn Up and Go with Passenger Assistance Technology\u00a0 - Passenger Assistance<\/title>\n<meta name=\"description\" content=\"Exploring how Transreport's Passenger Assistance technology supports your legal right to Turn Up And Go (TUAG).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/passengerassistance.com\/jpn\/blog\/supporting-your-right-to-turn-up-and-go\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supporting your Right to Turn Up and Go with Passenger Assistance Technology\u00a0 - Passenger Assistance\" \/>\n<meta property=\"og:description\" content=\"Exploring how Transreport's Passenger Assistance technology supports your legal right to Turn Up And Go (TUAG).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/passengerassistance.com\/jpn\/blog\/supporting-your-right-to-turn-up-and-go\/\" \/>\n<meta property=\"og:site_name\" content=\"Passenger Assistance\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-14T09:25:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T09:25:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/08\/TR_TurnupGo_Infographic_V0.05.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1640\" \/>\n\t<meta property=\"og:image:height\" content=\"874\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/08\/TR_TurnupGo_Infographic_V0.05.png\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jenny Cleeton\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"4\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/passengerassistance.com\/#organization\",\"name\":\"Passenger Assistance\",\"url\":\"https:\/\/passengerassistance.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/passengerassistance.com\/#logo\",\"inLanguage\":\"ja\",\"url\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/06\/Passenger-Assistance-Logo.png\",\"contentUrl\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2022\/06\/Passenger-Assistance-Logo.png\",\"width\":550,\"height\":200,\"caption\":\"Passenger Assistance\"},\"image\":{\"@id\":\"https:\/\/passengerassistance.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/passengerassistance.com\/#website\",\"url\":\"https:\/\/passengerassistance.com\/\",\"name\":\"Passenger Assistance\",\"description\":\"Technology To Simplify Assisted Travel\",\"publisher\":{\"@id\":\"https:\/\/passengerassistance.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/passengerassistance.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/passengerassistance.com\/blog\/supporting-your-right-to-turn-up-and-go\/#primaryimage\",\"inLanguage\":\"ja\",\"url\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/08\/TR_TurnupGo_Infographic_V0.05.png\",\"contentUrl\":\"https:\/\/passengerassistance.com\/wp-content\/uploads\/2024\/08\/TR_TurnupGo_Infographic_V0.05.png\",\"width\":1640,\"height\":874,\"caption\":\"An illustration with two horizontal straight black lines with numbers 1, 2, 3, 4 placed along these in white font in dark blue circles. 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