{"id":15,"date":"2021-08-10T10:07:00","date_gmt":"2021-08-10T10:07:00","guid":{"rendered":"https:\/\/wordpress.passengerassistance.com\/?page_id=15"},"modified":"2025-11-12T18:14:08","modified_gmt":"2025-11-12T18:14:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/passengerassistance.com\/jpn\/faq\/","title":{"rendered":"\u3088\u304f\u3042\u308b\u8cea\u554f"},"content":{"rendered":"

\u30a2\u30d7\u30ea\u306b\u3064\u3044\u3066<\/mark><\/h2>\n\n\n\n

What does the Passenger Assistance app do?<\/h3>

We’ve created an app and website that takes the time and fuss out of requesting assistance when you want to travel. By using the app or website you can create a profile where you can outline your access needs and request assistance through our technology.<\/p> <\/div>

Do the people who created the app deliver the assistance?<\/h3>

No. We are Transreport and we have designed the Passenger Assistance technology for Disabled people to communicate their access needs to transport companies in a simple and trusted way. The transport companies are still responsible for assisting Disabled passengers.<\/p> <\/div>

Have Disabled people been involved in developing the app and website?<\/h3>

Yes. We have consulted and collaborated with Disabled people, with a range of impairments and access needs from the very start.<\/p> <\/div>

Do I have to use the app or website to request assistance?<\/h3>

\u9244\u9053\u4f1a\u793e\u3078\u306e\u76f4\u63a5\u306e\u96fb\u8a71\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u4e88\u7d04\u3001\u307e\u305f\u306f\u79c1\u305f\u3061\u306e\u00a0request assistance via our website<\/a>. This app and website just gives you another option.<\/p> <\/div>

Why are Disabled people still having to request assistance?<\/h3>

For people who want to request assistance, our app and website gives you an additional option to do that. There is still the option to turn up and go, without requesting assistance. It is our hope that one day Disabled passengers can take journeys with less preparation time and more spontaneity, and we hope that our technology is a step towards this.<\/p> <\/div>

What if I don’t have a smartphone?<\/h3>

We have created a\u00a0\u30a6\u30a7\u30d6\u7248<\/a>\u00a0where you can ask for assistance using your computer or laptop. You can still call the train company to request assistance or \u2018turn up and go\u2019 on the day.<\/p> <\/div>

Can I request assistance for other types of travel?<\/h3>

Not just yet! At the moment, you can only request assistance for train journeys in Great Britain, but this is something we are working very hard!<\/p> <\/div> <\/div>\n\n\n\n

About the website<\/mark><\/h2>\n\n\n\n

What is the point of the website?<\/h3>

\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u306f\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u7528\u30a2\u30d7\u30ea\u304b\u3089\u5f97\u3089\u308c\u305f\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5143\u306b\u958b\u767a\u3055\u308c\u307e\u3057\u305f\u3002\u73fe\u5728\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3084\u30d1\u30bd\u30b3\u30f3\u304b\u3089\u30b5\u30dd\u30fc\u30c8\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u304d\u308b\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u304c\u3042\u308a\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3092\u6301\u3063\u3066\u3044\u306a\u304f\u3066\u3082\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u4e88\u7d04\u3092\u4e8b\u524d\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p> <\/div>

What is the difference between the Passenger Assistance app and the website?<\/h3>

Being considerably new, there are some things on our phone app that you can\u2019t do on the web booking platform. For example, users cannot manage\/cancel their previous bookings, rate their journeys and so forth.\u00a0<\/p> <\/div>

What does the web version of the app allow me to do?<\/h3>

\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u306b\u304a\u3044\u3066\u81ea\u8eab\u306e\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306e\u4f5c\u6210\u3084\u3001\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u65c5\u7a0b\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u4e88\u7d04\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u00a0<\/p> <\/div>

Do I have to use the web app or website to request assistance?<\/h3>

No, you can still phone the train company, use turn-up and go services, use their website form or request assistance using our app.\u00a0<\/p> <\/div>

If I have made a profile on the Passenger Assistance app, can I log onto the website and vice versa?<\/h3>

\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u30d1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u306e\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u305f\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u4e21\u65b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u8cc7\u683c\u304c\u3042\u308a\u307e\u3059\u3002<\/p> <\/div>

Is the web app screen reader compatible?<\/h3>

\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u306f\u5b8c\u5168\u306b\u30b9\u30af\u30ea\u30fc\u30f3\u30ea\u30fc\u30c0\u30fc\u5bfe\u5fdc\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p> <\/div> <\/div>\n\n\n\n

\u59cb\u3081\u308b<\/mark><\/h2>\n\n\n\n

How do I download the Passenger Assistance app?<\/h3>

\u30d1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30a2\u30b7\u30b9\u30c8\u306e\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\u306b\u306f\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002\u30a2\u30d7\u30ea\u306fiOS\u3068Android\u4e21\u65b9\u3067\u5165\u624b\u53ef\u80fd\u3067\u3059\u3002App\u30b9\u30c8\u30a2\u307e\u305f\u306fGoogle Play\u30b9\u30c8\u30a2\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30a2\u30d7\u30ea\u3092\u3054\u81ea\u8eab\u306e\u7aef\u672b\u306b\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u304ciOS12\u4ee5\u964d\u307e\u305f\u306fAndroid 9\u4ee5\u964d\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p> <\/div>

How do I set up my profile?<\/h3>

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IOS<\/h3>\n\n\n\n
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